Daniel Oliver Email & Phone Number

Bogotá, Distrito Capital, Colombia

• Provide remote support for software applications and recommend potential new solutions.
• Deliver time critical services for customer’s production system: troubleshooting networks, databases, cloud based and on premise software, peripherals, and data reporting issues to determine root cause.
• Diagnose and solve issues/breakdowns in the Command Alkon’s integrated systems ( their software’s products are complex and integrates with other Command Alkon or 3rd party business software using file transfer/sharing.
• While servicing customers in real time, document case notes, details, and troubleshooting data in the company’s issue tracking system.
• Work with the team and manager to communicate with other groups regarding complex product issues, upgrades and escalations.
• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Examine faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Manage maintenance data records and track operating information for onsite reference.
• Investigate and troubleshot products and service issues weekly.
• Train personnel to align objectives, strengthen competencies and standardize operations with reference to Dräger medical equipment.
• Schedule service calls according to customer location and urgency of need.
• Test equipment performance and demonstrate operation and servicing best practices.

• Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electronic systems.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Positively engaged with customers and always maintained professional appearance as company representative.
• Provided exemplary customer service on each field visit according to Dräger's guidelines.
• Facilitated communication between office personnel, subcontractors, and customers.
• Demonstrated to customers proper methods for operating equipment after it had been installed.

Electronic Engineer

High School Diploma