Daniel Oliver Email & Phone Number

Bogotá, Distrito Capital, Colombia

• Provide remote support for software applications and recommend potential new solutions.• Deliver time critical services for customer’s production system: troubleshooting networks, databases, cloud based and on premise software, peripherals, and data reporting issues to determine root cause.• Diagnose and solve issues/breakdowns in the Command Alkon’s integrated systems ( their software’s products are complex and integrates with other Command Alkon or 3rd party business software using file transfer/sharing, TCP/IP networking, XML, APIs, Ethernet/IP and so forth )• While servicing customers in real time, document case notes, details, and troubleshooting data in the company’s issue tracking system.• Work with the team and manager to communicate with other groups regarding complex product issues, upgrades and escalations.• Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Examine faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.• Manage maintenance data records and track operating information for onsite reference.• Investigate and troubleshot products and service issues weekly.• Train personnel to align objectives, strengthen competencies and standardize operations with reference to Dräger medical equipment.• Schedule service calls according to customer location and urgency of need.• Test equipment performance and demonstrate operation and servicing best practices.

• Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electronic systems.• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.• Positively engaged with customers and always maintained professional appearance as company representative.• Provided exemplary customer service on each field visit according to Dräger's guidelines.• Facilitated communication between office personnel, subcontractors, and customers.• Demonstrated to customers proper methods for operating equipment after it had been installed.

Electronic Engineer

High School Diploma