The Primary Research Director will lead and oversee a team of researchers, guiding strategic research initiatives and driving high-quality research outcomes. This role involves developing and implementing research strategies, managing projects, and ensuring the timely delivery of research findings.

Responsible for the successful delivery of research projects by leading the client service and field operation teams in the delivery of strategic projects. In this role, I future-proof Dalberg's primary research capabilities. I am also responsible for the management of the team, budgets, and innovation. The core of my role is in strengthening Dalberg's research capability through diligent management, task management, quality control, client interaction as well as create innovation and research & development on new capabilities.

Summary: Supervise client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.Client Servicing Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets Identify and recommend enhanced and new services that answer clients' business needs Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards Build and maintain ongoing relationships with the identified key persons within client organization Attend client planning meetings and contribute by matching ACNielsen products to client needs Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clientsFinancial Management Manage client funds and ensure that all funds are depleted by year end Develop a strong pipeline of clients Contribute to overall team plan by generating revenue and/or cost savings ideasFunctional / Technical Maintain an accurate and up-to-date knowledge on research techniques and applications Provide value-added analyses and respond to special requests Manage data quality issues by overseeing data inquiry process Ensure standard operating procedures within area of responsibility are observed Recommend improvements in work processes within area of responsibility

Nielsen Customer Satisfaction champion for the region.I handle key accounts in the Finance IPG. Some of the clients include Commercial Bank of Africa (3 years), Kenya Commercial Bank and Britam Insurance.Awarded Nielsen Global Impact Day 2014 leadership certificate for spear heading the 2014 Nielsen C.S.R activity Client Servicing Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc. Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations Communicate client needs to appropriate team members Provide "in office" research, administrative and operational support to senior staff Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etcFunctional / Technical Maintain an accurate and up-to-date knowledge on research techniques and applications Provide value-added analyses and respond to special requests Integrate multiple data sources to answer business issues Manage assigned project independently Perform quality checks on all reports for alignment to request, accuracy and correctness Ensure standard operating procedures within area of responsibility are observed Recommend improvements in work processes within area of responsibility

• Questionnaire Development• Project Implementation and Management (Field and Data Entry)• Proposal Writing• Project Finance Management• Client Responsibilities• Client Communication• Analysis• Reporting Writing• Desktop research

Questionnaire DevelopmentProject ManagementProposal writtingProject Finance managementClient Responsibilitiesclient CommunicationAnalysis/Reporting