Daniel Onoja Email & Phone Number

- Customer Relationship Management (CRM)- Customer Success Management - Client Relations Management- Email Support- Chat Support- Technical support

+ Build and maintain quality relationship with customers month on month towards ensuring business continuity+ Managed and Resolved various issues with high-profile customers to solidify relationships and ensure customer satisfaction which often leads to more referrals month on month.+ Paying keen attention to details and identifying high risk customers with fraudulent tendencies.+ Ensuring all accounts are KYC compliant while also verifying documents presented by customers. I also make use of Google maps & Geotagging to monitor customers activities and ascertain they are within acceptable locations in order to curb and reduce the risk of delinquencies and aide recollection/ tracking delinquent customers.+ Identify and report any suspicious customer activities/unusual patterns that could potentially lead to fraud or intentional delinquency to Superiors/Management while also recommending possible solutions where appropriate.+ Attend to queued Loan requests and disburse loans within the service level agreements to reduce potential customer dissatisfaction and revenue losses.+ Analyze all data from Credit Report (Credit Bureau and Credit Registry), Contact Details, ID cards, Bank Account information, BVN, Guarantor and referees information before deciding if the loan should be disbursed or not. + Liaised with marketing and sales teams to develop targeted campaigns.+ Liaised with the Tech team month on month whenever necessary discussing ways our platform can be more seamless for customers as a result of feedbacks from both customers and stakeholders.

Nigeria

+ Customer Experience Management, Customer Satisfaction and Customer Success+ Workforce Management, Process optimization, KPI Designs, Periodic Performance Reviews, Employee Rewards and Sanctions• Contact center historical/real time call data spooling, Data purification/organization, Analyses and Reporting• Data driven Calls Forecasting, Scheduling and Capacity Planning+ Staff work Rostering and Employee Welfares

Master Of Science - Ms, Biotechnology

Bachelor Of Science - Bs, Biology, General