•Design and develop training programs (both outsourced /or internal)•Design appropriate training calendars and schedules for the teams•Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)•Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed across both departments.•Track and create reports on outcomes of the training conducted.•Train new hires on the departmental KPIs and policies•Gather and evaluate information from staff and management on previous trainings to identify weaknesses and areas that need additional trainings

• Managed training providers for efficient and high-quality delivery of training according to budget andproject management standards, including negotiation terms of reference and contracts, needsassessment, and quality assurance.• Maintained an overview of internationally relevant standards in HRD, Human Capital Development,learning and training methodologies, and approaches• Training aids: Procuring, maintaining, and storing an inventory of all training aids or materials• Developed effective induction programs and regularly conduct refresher training.• Organized training venues and logistics as required to achieve efficient training attendance and delivery• Coordinated training activities and technical support on work plans, schedules, and annual budgets.• Designed and delivered engaging learning sessions for staff using various instructional strategies• Provided technical feedback on monthly, and quarterly reports on project objectives and targets met.• Developed annual training matrix in line with career growth & succession plan as per national content.• Conducted training needs analysis as per national content and follows the implementation process.• Developed & Implemented recommendations addressing risk & compliance, security, and safety.• Responsible for tracking, recording, maintaining, and evaluating all training records and databasesfor all employees and introducing initiatives to improve the effectiveness of training & development• Established and maintain robust relationships with external training providers and other stakeholders.• Coordinated with functional managers to produce training materials for in-house courses and developplans to meet the project contract requirement and staff upskilling for site & office teams.• Identified and experimented with innovative approaches to instructional design and facilitation.• Supported Hr department in candidate selection, recruitment process, and talent development.

• Used business intelligence systems like a looker and Angaza to drive data analysis, monitoring & evaluation• Facilitate and ensure effective delivery of 90-day induction and mentorship for field-based staff in the assigned region.• Delivered face-to-face business training, mentorship, and coaching to energy officers, and staff role induction to ensure a proper understanding of company tools, products, and processes in the Region.• Coordinated content development for learning in videos, Audio, and slides for office and field teams.• Conducted quality assurance and control in line with company objectives, mission, and values• Provide Technical Support in sales, agent recruitment, and retention to achieve regional set goals.• Ensured successful implementation of pilot projects and new process adoption in the region• Coordinated cross-functional projects and share weekly / monthly and quarterly reports on risks, strategies, best practices, new reforms, and Agent issues at the cluster level in the region• Responsible for planning and oversight of program activities and outcomes.• Develop, monitor, and report on annual and intervention budgets in the field of training in collaboration with support staff.• Compiled and provided data, oral and written reports for management purposes including for the program, intervention, and field managers, intervention structures, annual report, financial reporting, and others.• Overall management of the monitoring and evaluation and quality assurance of the training including design of the training, observations with feedback, analysis of participant’s feedback, and sharing oflearning, innovation, and good practice across the training pool in close collaboration with the M&E team• Actively participated in product development projects and facilitate product education for all staff• Used a basic understanding of online learning principles to adapt elements of in-person training to virtual audiences.

•Implemented effective talent development strategies that built skills and experience within the•organization and promoted mobility•Coordinated with subject matter experts to form a high-quality curriculum based on target audience.•Formulating annual training plans alongside health, security, safety & and environment departments.vWork with finance & and administration to monitor expenditures, budget reviews & and revision processes•Arranged training venues, and materials and communicated with trainees and line managers.•Liaised with Hr and administration to deliver feedback and enhance employee performance.•Coordinated with finance & and administration to ensure field training operational systems are in place.•Supported Hr department in candidate selection, recruitment process, and talent development.•Actively participated in product development projects and facilitated product education for all staff

•Implementing approved education and sports development plans, strategies, and council decisions•Providing technical and professional advice•Implementing Education laws, policies, and regulations•Prepare lesson plans and conduct classroom activities.•Facilitate tutoring projects and academic support sessions like career guidance and life skills.•Collboration with key stake holders on adherence to educational policies and MOE systems•Monitor Students performance and assist in performance improvement of the learners.•Keep records of learner progress, students' assessment results and school performance

● Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates● Organize workflow and ensure that employees understand their duties or delegated tasks● Monitor employee productivity and provide constructive feedback and coaching● Receive complaints and resolve problems● Maintain timekeeping and personnel records● Pass on information from upper management to employees and vice versa● Prepare and submit performance reports

● Setting daily, weekly, and monthly objectives and communicating them to employees.● Organized workflow by assigning responsibilities and preparing staff work schedules.● Trained new employees to use machinery and follow safety procedures & and production output safely.●Completed production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.● Responded to non-conformance corrective and preventative actions (customercomplaints, process failures) in a timely manner●Attended Quality and Management Review meetings as and when requiredImmediately report any incident that the management needs to address using theappropriate reporting system●Communicated with the relevant personnel to ensure that plant efficiency andproductivity levels are achieved●Trouble-shot problems and implement and communicate corrective andpreventative action

● Receive, store and issue out stocks in the shop via POS system, and any other system andact as a single point of contact for all inventory management allocated to the store.● Respond to and offer appropriate guidance to all customers (existing, walk-in, and prospectivecustomers) ensuring they receive first-class support.● Prepare and submit regular Adhoc reports on; Product ticketing, tallying, and Tracing.Store management- system failures, alarm performance, repairs and security issues, etc.● Customer service - customer complaints warranty claims and First Screening reports● Safeguard company assets to avoid losses, and damage & ensure risk aversion in running shop facilities.Ensure the shop is always presentable, shop cleanliness, floor arrangement, product handling, OSHA audit certificates,etc● Tack and update stakeholders on any changes in regulation that affects the store operations.● Coordinate product packaging and last-mile deliveries to field teams