Daniel Orrell Email & Phone Number

Charleston, South Carolina, Us

- Develop internal and external strategic enablement programs and training for a variety of product lifecycle events including solution launch, feature enhancements, and solution depreciation.- Create assets and resources to continuously upskill customer facing teams including playbooks, resource guides and webinar content.- Collaborate cross-departmentally with teams including product, marketing, operations and readiness to ensure clear and timely delivery on new features, releases, EOS and incidents to allow the Customer Success team to accurately and concisely enable customers.

Charleston, South Carolina, Us

- Assisted Senior Program Managers and the payment business with the evaluation, proposal, and implementation of new and enhanced business systems and procedures. - Enhanced process efficiencies and obtained senior management buy-in based on quality, cost savings, and performance expectations.- Evaluated weak areas and drove continuous process improvement through system enhancements, reporting, revised workflow, and user training.

Charleston, South Carolina, Us

Charleston, South Carolina, Us

- Serve as Project Manager and technical resource to customers completing implementations of Blackbaud products- Served as Program Manager on Managed Upgrade team focusing on creating a successful and efficient program for upgrading clients to most recent version of CRM product on the Salesforce platform- Manage several projects simultaneously from start to completion- Assist customers with process and product functionality related questions- Serve as client liaison between Services, Support, Account Management, and Engineering- Work side by side with internal resources to effectively identify and design high-impact solutions- Participate in stakeholder meetings with Products and Engineering teams- Create and maintain documentation for team process and product functionality

Charleston, South Carolina, Us

- Diagnosed and resolved complex client questions and problems over the telephone/Internet - Tracked and documented inbound support requests and ensured proper notation of client problems or issues.- Maintained high client satisfaction with primary focus on providing the best client care.

• Delivered sports-based professional development training for teachers and skills clinics for students in partnership with the NYC D.O.E. Office of School Wellness programs

• Provided research support, developed and maintained databases, assisted at events

• Managed all aspects of a recreation development program with 5,000 participants and 15,000+ visits annually• Delivered sports programs to schools, universities, local communities and under-represented groups including ethnic minorities, women and girls, the disabled, young offenders and areas of poverty, resulting in an increase in the participation rate of over 50% in a 2-year period• Initiated and developed partnerships with key stakeholders including community groups and regional and national sports bodies to tackle economic and social issues including health, crime and education through sports and social inclusion• Successfully applied for grants and sponsorships and trained volunteers in grant applications and reporting• Recruited and developed sports coaches and volunteers through partnerships with universities and local community organizations

• Produced reports, liaised with clients, sourced and analyzed data, data modeling and presentation of results• Initiated, developed and implemented Global Information System, reducing report production time by over 50%• Designed, implemented and maintained company web site

Master Of Science In Nonprofit Management

Bachelor Of Science In Business Information Technology