Daniel Ortiz Email & Phone Number

Bogotá, Distrito Capital, Colombia

Orchestrated and executed community engagement strategies.- Fostered and nurtured a vibrant online community, promoting brand advocacy and customer loyalty.- Developed and implemented content plans to enhance community interaction and showcase product features.- Monitored social media channels, responding to inquiries, comments, and concerns promptly.- Facilitated discussions, polls, and events to encourage active participation within the community.- Collaborated with cross-functional teams to gather insights for product improvement based on community feedback.- Implemented and managed customer feedback systems to enhance user satisfaction.- Initiated and managed promotional campaigns to boost community growth and product awareness.- Analyzed community metrics and provided regular reports to assess engagement and identify areas for improvement.- Stayed abreast of industry trends to implement innovative community management practices

Bogotá, Distrito Capital, Colombia

- Managed high call volumes efficiently, consistently meeting or exceeding performance metrics.- Demonstrated exceptional customer service skills by resolving inquiries, handling complaints, and ensuring customer satisfaction.- Proáciently navigated POS systems to process orders, track deliveries, and manage customer accounts.- Collaborated with team members to maintain a positive and productive work environment.- Adapted quickly to menu changes, promotions, and company policies, ensuring accurate and up-to-date information for customers.- Implemented effective communication strategies to upsell products and enhance customer experience.- Maintained a thorough understanding of Pizza Hut products, pricing, and promotional offerings.- Successfully handled challenging situations and diffused escalated customer issues with professionalism and empathy.- Consistently adhered to company guidelines and protocols for order accuracy and timely delivery.- Participated in ongoing training programs to stay informed about new menu items and customer service techniques

Negocios Internacionales, International Business/Trade/Commerce

Education record