Daniel Osorio Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• 100% Quality Control score.• Ensure Power of Attorney documents are accurate, reflect business intentions, are consistent and compliant with provincial legislation and also follow TD guidelines following internal and external regulatory frameworks• Take ownership of complicated scenarios that have been escalated to different Bank Areas to provide the best solution available to each situation.• Establish, build, and maintain meaningful relationships with branch partners and other key stakeholders.

Mississauga, Ontario, Canada

• Sales and advise results over 100% for 5 Quarters in a row• Individual Customer satisfaction score on average 90% (LEI)• Focused on client education, leveraging technology to deliver a memorable client experience• Assisted customers with personal lending such as Loans, Lines of Credit, etc.

Mississauga

• Led the branch to it's highest monthly customer satisfaction score of 95%• Processed transactions in compliance with standardized customer service operating procedures, industry regulations and TD's Code of Conduct and Ethics to contribute in the achievement of operational excellence.• Managed branch traffic and customer expectations to ensure customers are being seeing at timely manner and serviced accordingly guarantee a positive customer experience

Mississauga

• Trusted as 1 of the 3 employees at the branch to operate the branch secure desk (ForEx, Precious Metals, Opening and Closing procedures).• Completed financial transactions like deposits, withdrawals and bill payments for 35 customers on average per day.

Ontario, Canada

• Delivered top-notch customer experience when engaging with customers.• Advised customers on their outfits, up selling and developing loyalty to the brand.

Bogota, D.C., Capital District, Colombia

• Led a team of 15 Registrar Associates who supported over 3,500 colleague students• Created and implemented strategies for the effective recovery of the College's Student Loan portfolio of $700,000 CAD, with a success rate of 85% recovery on Student Loans.• Approved documents required for students to transfer or graduate, transfers.• Administered Scholarship and Financial Aid programs.• Managed academic enrollment platform for 10 trimesters for over 3500+ students• Audited academic records and college finances• Upheld privacy and enforced institutional data policies and procedures.

• Developed annual budget of approximately 2'000,000 USD.• Analyzed monthly Financial Statements (balance sheet, Profit and Loss statement and cash flow).• Implemented marketing strategy in partnership with delivery trucks to increase product awareness which led to an increase of sales by 1.5% annually.• Analyzed cost variations of production, freight and storage. • Made recommendations on production through development of cost structures (domestic/imported).

Bogota, D.C., Capital District, Colombia

• Analyzed marketing campaigns of beauty and personal care products.• Managed Social Media accounts, organically increased followers by 300%.• Create purchase orders in SAP.• Managed vendor relationships to obtain the best prices for promotional marketing materials, reducing expenses of the campaigns making it more profitable.

Diploma, Business, Management, Marketing, And Related Support Services, 3.93 / 4.00

Awarded High Honours. Received 2 Scholarships.

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 8.49/10.0

Activities and Societies: ENTREPRENURIAL PROJECT 2010 UNIVERSITY FAIR TEACHER ASSISTANT:ENTREPRENURIAL PROJECT 2010 UNIVERSITY FAIR.