Are you looking to add a motivated problem solver with experience in People management, Analytical skills, and proven people skills to your team? I believe that my proven communication skills, upbeat attitude, and ability to learn and succeed under tight deadlines will make me an effective candidate. I am a highly results-oriented individual with over 2years of experience in customer service and first-level Technical support. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. The qualities I will bring to the team include:Customer Service: I have a track record of solving all types of customer issues I am faced within an effective and professional manner.Professional Attitude: I have a knack for staying positive and upbeat, regardless of the situation.Passion and Motivation: I have a true passion for customer service and take pride in making consumers happy. I am also highly motivated to progress in my career and eager to grow and succeed.A confident, outgoing and smart Call Center agent of Ntel Telecommunication Line of Business at Outcess BPO where I manage Customer Experience, Customer retention and Customer Value Management for the Telecommunication Industry by working directly with over 30 agents through channels such as Inbound call, Social media Interaction and Back Office (First Level Escalation). I have worked with various teams on different projects within the Contact Center environment and the goal has always been to achieve an excellent customer experience for all customers.