Dedicated and results-driven floor manager in the customer service department at Policy Expert, poised to step into a new role as Payments Manager starting December 1st. Motivated young professional with a robust academic foundation, showcasing proven expertise in coaching, management, and a keen understanding of business/finance functions. I bring valuable experience in the insurance industry, encompassing personal motor claims, commercial insurance credit control, and home insurance. Over 4 years of leadership involvement, fostering talent within large teams through direct coaching and 121 sessions. Possessing exceptional written and oral communication skills, coupled with the ability to manage multiple workloads effectively. Proud recipient of the CII Level 2 award in home insurance and a participant in the Future Titan of Leadership Lab hosted by renowned CEO, Author, and Leader Anthony C. Gruppo.