At Waitrose, I have gained the trust and confidence of my peers and managers as I am given the responsibility to lead the team in the absence of a manager. I have adopted great communication skills as information needs to be pass through the chain for other colleges to continue with the acquired task.• Mentor and train new partner according to task• Discussed customer queries in person and via telephone• Resolve complaints in line with company policies• Replenish stock on the shelves• Succeeded in handling multiple deadlines • Monitored and resolved equipment issues• Carrying out legal audits on prices and promotions.