Resourceful and dynamic professional of value-adding programs fuelling global growth, real time support, and transformative change in the Non-Profit Organisation sector.Adept at working with multiple subdivisions and facilitating change in a community to support organizational objectives. Strong background in monitoring and evaluation, cross departmental project management, information technology utilization, training and development, customer service and public relations. • Provide tier 1 level real time support on android devices during trainings on request using the help button on the RR android app• Conduct biometric time and attendance tracking of campaign personnel during trainings• Distribute and retrieve ICT4D tools to identified cluster supervisors, DH supervisors, mobilization and distribution teams• Conduct final synchronization of devices at the end of the mobilization / ITN distribution activities• Ensure submission and signing of device security, safety and management document by cluster supervisors, mobilization and distribution teams before collection of ICT4D tools• Ensure compliance with all COVID-19 preventive measures for personnel under supervision• Ensure understanding of logistic terms such as Macro, Micro and Micro-Micro logistics• Provide required trainings on how to use and fill the waybill• Provision of required trainings on how to use and fill the stock sheet• Supervise and carry out adjustment of ITNs if necessary• Carry out reverse logistics of undistributed ITNs from the hub to the LGA stores• Provide required training on the use and how to fill the Net card reconciliation and issue register for the Malaria focal person, Cluster supervisors and DH supervisors• Daily reconciliation process between net received, ITN distributed on the device and on the ICC• Aggregate data and report progress against targets daily, including update on stock received and stock balancesKEY ACHIEVEMENTSSuccessfully coordinated and participated in the training of 1000+ participants on the use of RR android app in the distribution of relief materials.Implemented and completed the distribution of relief materials to beneficiaries in Kano, Ogun, Anambra, Kwara, Delta, Osun, Kaduna and Adamawa States respectivelyReduced customers' complaints by 60% through escalated grievance resolution procedure.Carried out retention calls with unsatisfied customers convincing 60% of them to keep using the software.• Worked as a single point of contact for over 500+ clients, answering all their requests and questions in a timely manner.