• Managed the daily operations of a retail banking branch.• Managed and held accountable through a P&L environment. Increased revenue each year with a focus on the customer experience, net customer acquisition and balance growth in the top 10% of all branches for the past two years.• Lead various sales initiatives throughout the entire district to reach over 198% of branch target and exceed district goals. • Oversee the sales, operations, and business development activities of the branch staff leading to positive profit and loss results. • Train and educate employees on sales techniques and customer relationship management.

• Managed the daily operations of a retail banking branch.• Increased year over year revenue for 5 straight years ranking in the top 15% of all northeast branches each year.• Improved customer satisfaction ratings by more than 15%.• Delivered continual coaching to employees to drive sales and exceed customer expectations.