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- VxRail, vSphere administration, Server security governance.- Sophos Endpoint detection and response, XDR, MDR.- Sophos Firewall rules control on ransomware attacks.- Hash analysis, web address and IP filtering. - Switch Core, L2, Wireless Controller, Access point Open Gear,Cisco Router, HVAC management.- Logic Monitor, Splunk alert management.- Service Now ticketing registry, Data Dog alert resources, New Relic log storage.- Hikvision surveillance resource center, Ip camera configuration and recovery.- Wifi6 mapping, Ekahau sidekick2.

- Aws and Azure Services monitoring and administration.- O365 administration skills as mailbox migration, License release, OU permission.- Active Directory (3000+ users) management such as create, delete, edit and move users, mailbox creation, OU management, Scope policies. - Autotask ticketing software as well as CyberArk remote server access.- Zabix and Sitescope monitoring.- DataBase Backup full-incr as required

- Internal Configuration of each plan/benefit launched for Corporate and Public customers. - Close relationship and Coordination with Business and Finance Department for discussing different ways to approach and successfully implement better customer solutions.- Changes made on the Online Charging System, followed by strict procedures along with Vietnamese team. - Monitoring TPS for internal servers such the ones to control the flow of rating data. Fluent communication only in English.

- Incident notification/escalation/communication, problem solving NOC engineer, specialized on problem solving. - Ticket Incident notification/escalation/communication and monitoring post mortem.SLA based incident commitment and resolution.- Advanced fluent english and IT skills.- Wide ticket management such as Cloud, AWS, API's, Linux, dedicated Webpage within the Homeaway Corporation.

- Asignación / reasignación de tickets de incidencias y trabajos programados de servicios MPLS y VoIP- Revisión, control y gestión de incidencias- Control y gestión de casos con los proveedores y diversos equipos internos de BT- Realización de análisis de tickets regulares - comprobar la resolución, el cumplimiento del proceso y la calidad de la comunicación: KPI, SLA, KCI, etc basado en ITIL- Resolver o escalar los problemas y las solicitudes de servicio de acuerdo con los procedimientos establecidos

MPLS Troubleshooting up to 1st and 2nd level.Management of T1,E1,DS3,DS1,T3 faults.Diagnostic of network faults on devices such as Comsat, Alcatel, CISCO, Huawei, etc.Fault management of worldwide enterprises such as KPN, Imperial Tobacco, KDDI, Infineum, Toyota, P&G, Nestle, Walmart, Pecom.Management of worldwide suppliers such as Level3, Verizon, GTS, Fibercorp, Orange, etc.Ticket management with Remedy CRM Citrix.Fault management, mail, and conference calls in english and spanish

Manejo de Inventario y reporte de incidencias internas.

Actualización y mantenimiento del sistema interno de la empresa.

Enseñanza Integral a niveles Básico / Intermedio / Avanzado en idioma extranjero Ingles