Operations Management: Oversees and trains ILA rail, vessel, and yard gangs and stevedores to ensure safe and efficient operations.Safety and Security: Enforces safety regulations and security plans to maintain a safe working environment and comply with federal regulations.Productivity and Efficiency: Maximizes productivity, controls costs, and meets terminal and operational requirements by directing labor assignments, equipment utilization, and operational planning.Labor Management: Hires, schedules, and directs labor, including overtime authorization and payroll adjustments.Decision-Making: Exercises independent judgment to make operational decisions, such as shifting resources, assigning tasks, and resolving grievances.Discipline and Grievance Handling: Disciplines labor, including Foremen/Chief Supervisors and hourly union workers, and resolves grievances.Customer Service: Strives to improve service to all customers.Performance Management: Monitor and evaluate the performance of Foremen/Chief Supervisors and hourly union labor to identify areas for improvement and provide coaching and feedback.Training and Development: Develop and implement training programs to enhance the skills and knowledge of employees, ensuring they are equipped to handle their responsibilities effectively.Continuous Improvement: Continuously seek opportunities to improve operational processes, reduce costs, and enhance overall efficiency.Communication: Effectively communicate with various stakeholders, including management, labor unions, customers, and government agencies.Reporting: Prepare and submit regular reports on operational performance, safety incidents, and other relevant metrics.Budgeting: Assist in developing and managing the department's budget.Regulatory Compliance: Ensure compliance with all applicable federal, state, and local regulations, including OSHA, EPA, and customs regulations.Environmental Compliance: Ensures an environmentally safe working environment.

Inventory Management: Received, inspected, and processed incoming inventory, ensuring accurate paperwork and compliance.Vehicle Preparation: Ensured vehicles were always delivery-ready through meticulous preparation and quality control processes.Defect Management: Effectively communicated identified defects to the service department for timely resolution.Security: Maintained secure key management practices to protect vehicle inventory.Lot Maintenance: Organized and maintained the inventory lot, prioritizing safety and efficiency.Vehicle Transportation: Shuttle vehicles to/from various locations, including customer sites and fleet facilities.Supply Management: Ensured adequate inventory of essential supplies for efficient operations.Remarketing Preparation: Prepared, inspected, and staged customer trade-ins for transportation to auction.Auditing: Conducted regular audits to assess processes and identify areas for improvement.Collaboration: Worked effectively with cross-functional teams to achieve shared goals.Professional Development: Actively participated in workshops to enhance skills and improve efficiency.Technical Proficiency: Demonstrated proficiency in using computers and software, including Microsoft Office and internal business platforms.Adaptability: Completed additional tasks and projects as assigned by the leadership team.

Leadership: Led and supervised the operations team, ensuring compliance with industry regulations.Production Oversight: Overseen the production, packaging, and distribution of products according to established standards.Strategic Planning: Strategically planned, forecasted, scheduled, and communicated production requirements.Team Management: Led and managed operational teams, assigned tasks, provided training, and fostered a safe and productive work environment.Performance Optimization: Provided supervision, motivation, and assistance to optimize team performance.Policy Enforcement: Evaluated, strengthened, and enforced policies while ensuring compliance with safety measures.Regulatory Adherence: Guaranteed adherence to OSHA, Safe Program, and DOT standards/training.Safety Enforcement: Enforced and monitored adherence to safety protocols and industrial hygiene standards.Quality Assurance: Collaborated with the quality assurance team to ensure product excellence.Quality Control: Implemented and enforced quality control measures throughout the production process.Cost Management: Monitored transportation costs, generated reports, and identified cost-saving opportunities.

Customer Relationship Management: Managed and grew professional customer relationships, building and holding the team accountable for executing customer action plans.Sales Achievement: Achieved overall store sales goals and service objectives.Team Management: Selected, hired, developed, managed performance, coached, scheduled, and engaged store team members.Operational Excellence: Ensured execution of all inventory and operational standards.Customer Service: Coached all team members to deliver on customer expectations, both DIY and professional.Manager on Duty: Fulfilled manager on duty responsibilities, including coaching, floor and phone management, task assignment, safety, and open/close duties.Change Management: Led change management initiatives effectively.Diversity and Inclusion: Embraced diversity and fostered a respectful environment for customers and team members.DIY Services: Provided DIY services, such as battery installation, testing, wiper installation, etc.Cross-Functional Support: Assisted district or region in other functions upon request.

Customer Experience Champion: Actively supported all efforts to simplify and enhance the customer experience.Order Management: Placed orders through order management software. Worked with Account Coordinators on non-automated orders, ensuring accurate and timely completion of orders, contracts, billing forms, and reports.Sales Focus: Prioritized sales by efficiently handling customer service inquiries and directing non-sales related calls to the Customer Service department.Product Expertise: Maintained a comprehensive understanding of Spectrum Business coax services, rates (individual and bundled), and applicable taxes.Sales Mastery: Demonstrated strong selling skills and product knowledge. Regularly practiced selling skills with colleagues, participated in sales training, and actively implemented new techniques.Data-Driven Performance: Maintained accurate records of all sales and prospecting activities within the assigned territory using Salesforce.com. This included recording sales calls, presentations, closed sales, and follow-up activities to maximize territory potential.Exceeding Goals: Consistently met and exceeded performance standards as defined by departmental Standards of Performance (SOP) and the Spectrum Way Sales Model.Teamwork and Engagement: Attended and actively participated in sales meetings as established by management.