With over ten years of experience in customer service, spanning both the BPO industry and education, I have honed a diverse skill set encompassing customer interaction, research, pedagogical techniques, and cutting-edge methodologies. My professional journey has equipped me with a robust foundation in soft skills and customer management. As a Scrum Master, I have successfully applied agile principles to enhance team collaboration and project delivery, ensuring that innovative concepts are seamlessly integrated. I derive immense satisfaction from collaborating within teams, where I am equally adept at assuming leadership roles and exemplifying excellence.