It’s no accident that I have spent my career in the service industry. As both GM and Technician, my message is simple. There should be a single standard of customer service for all clients (internal and external), OEMs, and vendors. That’s it. This applies to everything from the dispatcher who schedules the technician to actual service calls in the field, streamlined and easy-to-understand invoicing, and automated documentation.Because the moment there is a hiccup in the service continuum, we have lost trust – and trust in this business is EVERYTHING. P&L MANAGEMENT: Generated up to $4M/year in revenueREVENUE GENERATION: Increased revenue YOY with improved efficiency by up to 80%LEADERSHIP SKILLS: Managed 80 employees and subcontractorsTECHNICAL KNOWLEDGE: Hold General Contractor’s License in New York and ROC in Arizona; have expertise in electrical, fenestration, mechanical, framing and carpentry, renovations, and rehabilitationsSCOPE OF EXPERIENCE: Worked on commercial, residential, and industrial projectsOPERATIONS MANAGEMENT: Oversaw human resources, accounting, finance management, credit and collections, billing and invoicing, customer service, dispatching and routing, sales and business development, marketing, recruiting, hiring, inventory management, warehousing, distribution, logistics, relationship management, warranty management, field operations▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬In the immortal words of Michael Scott, “Never, ever, ever give up.”