- Led the maintenance of three production, four development, one performance testing, and one FedRAMP environment within Proofpoint’s Security Awareness Division.- Owned the end-to-end migration from Datadog to SignalFX/Splunk-Observability for monitoring and alerting to reduce corporate costs, drive centralization, improve customization, and enable integration with APM.- Coordinate, plan, and manage a team of DevOps engineers during major releases during maintenance and outage windows with a focus on minimizing downtime and reducing risk.

- Co-owned the migration of 200+ Github repositories to Github Enterprise to significantly improve the organization’s security posture while switching to access tokens to permit highly granular access.- Developed and rolled out a FIPS 140-2 FedRAMP-compliant environment and successfully supported an audit.- Oversaw the migration from Ubuntu to Amazon Linux 2 by rewriting legacy Packer and Bash packaging and provisioning processes into an Ansible playbook provisioning process to enable rapid deployments of application and configuration code.

- Collaborated with the Product Management and Development teams to prioritize defects and improvements and shape new features for the PhishAlarm and End User Sync products based on UX and feedback. - Served as a point of escalation for all products in regard to support, sales, and customer-sourced issues and managed all aspects of troubleshooting for HTTP/HTTPS connection issues, packet capture analysis, and debugging. - Performed Windows debugging, LDAP queries, SSO configuration, debugging with SQL, and mail-flow troubleshooting.

- Provided 24/7/365 support for leading HPC and enterprise NAS environments.Developed and launched the Inside Sales Engineering program from the ground up to deliver prospective customers a comprehensive demonstration of the product, evaluate storage environments and workflows, and address pain points. - Secured numerous Fortune-500 customer wins and repeat business by architecting solutions and designing systems based on use cases, proactively troubleshooting issues, and providing best-in-class support.

- Led the reconfiguration and management of image deployment infrastructure using Munki and Deploy Studio and expedited time requirements for software packaging and delivery mechanisms from days to hours with JAMF Composer and ARD. - Managed 12+ VM Windows and Apple Xserve servers and remotely maintained 110 Cluster Macs.- Oversaw 15 high-availability license managers serving dozens of software packages to 1K faculty and 7K undergrads.

- Managed infrastructure, including Windows, Mac, and Linux servers/desktops, and supported the University Advancement division by maintaining hardware life cycles, software licensing, and vendor services and adhering to SLAs.- Provided 2nd tier support to customers across the university in collaboration with an 8-person team.- Developed training and documentation on operating systems, software, and security for staff and customers.