Part of the customer service supervisor team along with 5 other staff members.Tasked with monitoring and overseeing interactions between customer service clerks and company clients to ensure quality of service.Use and Administration of Zendesk Support Platform for the CS team.Performing accounting duties to register and report incoming payments for the company's main accounting unit.Registering payments to the in house accounting portalProcessing client requirements received via customer service email.Use of MS excel at an intermediate level to create tools to organize, analyze and process data for various processes.

Customer Service Clerk for US based and english speaking clients.Also Tasked with feeding the database with game scores and researching betting lines on reputable sources to ensure the company's offers are in line with the market.

Working alongside a talented team of index quant research professionals in Evalueserve Chile’s financial division (FS). Responsible for the maintenance of indices related to fixed income and derivative instruments for a top investment bank’s research group. Use of VBA and SQL for daily process automation and troubleshooting.

Use of Profit Plus 2k8 to ellaborate Purchase Orders adn keep record of purchase bills form international suppliers, bills on customs expenses, taxes, and fees. Determining taxes, fees and expenses to pay for each import. Preparing billing statements on each international supplier account for internal control and comparisson with the supplier's records. Presenting financial planing reports to the company's directors on imports and their related expenses for each period.

Web Content and Blog Writer focusing on web marketing and brand development through internet, SEO (Search Engine Optimization) and SEM (Search Engine Marketing), related topics for website trafic and page ranking development. Content writing in leadership and entrepreneurship and related topics. Daily use of Wordpress and anti-plagiarism software

English teacher in a 100% immersive environment for children and adults in Basic, intermediate, and advanced levels. Capable of teaching general knowledge and technical knowledge, specialized in administration, business, finances, marketing and related topics.

Manejo de sistema Contable computarizado, labores de oficina.