Daniel Parson Email & Phone Number

Create and maintain standards operating procedures (documents, video, kb articles, etc.) for Field Services (FS) group to implement, maintain, troubleshoot and retire equipment across 800+ locations. Serve as an escalation for any new or undocumented issues. This included support for the NCR Customer Engineers, who supported Macy's FS.

Maintain all Field Service (FS) process resources (documents, videos, tools, etc.) to support all Macy's locations. (800+) Serve as an escalation for all technical issues for Field Services associates (350+) and provide technical support, training, procedures and planning for most (if not all) FS projects. During this time, all of our support resources.

Supported the entire lifecycle (womb to tomb) for the following equipment at 200+ locations; Windows PCs/CE Handhelds/Servers, IBM (Point of Sale) registers, Cisco switches, token-ring (got a nervous twitch at the mention of that) and Cisco/Symbol access points. I also provided escalation and training for 70+ technicians. An internal web server (2001).

Remote (and independent) support for (4) southeast Macy's locations. Support included NCR and IBM registers, some Windows PCs, a very old school 900Mhz wireless network (think 15 seconds to download an email) and cassette tapes (not the fun Rush tapes, either) to load and transmit data. These were the salad days. (with green screens, of course)

Central Andros, The Bahamas

Prepare and test the MK-30 target at AUTEC (Atlantic Undersea Test and Evaluation Center) for testing in the tongue of the ocean. (TOTO - not the 'bless the rains in Africa' one) I can't elaborate any further, as I've already said too much.