Daniel Pasquarelli Email & Phone Number

Charlotte, Nc, Us

Chicago, Illinois, Us

Northbrook, Il, Us

• Lead 7 teams of CLD New Employee On-Boarding (NEO) facilitators across claims disciplines• Develop, coach, and guide Associate Managers in their team leadership and individual development• Project Lead for In-Person Training implantation, off-shore call center/large group training, individual learner support strategy, and curriculum transformation and modernization• Senior leader for centralized training center, including classrooms, training assets, and facilitation staff• Collaborate with Delivery, Design, Knowledge Management, Learning Effectiveness, and Measurement partners to develop and update effective training materials, with a focus on practical application in-person, virtual, and self-directed online training• Agile Coach and Root Cause Problem Solving Leader

New York, Ny, Us

• Lead on-boarding, training, and performance for Total Loss teams across 3 regional offices• Develop training materials specific to Total Loss, including personal insurance, business insurance, heavy equipment, gap coverage, and replacement coverages, for all jurisdictions within the United States• Research and update state reference guides for titling, taxes, and fees, for 51 jurisdictions• Designated as insurance and customer service liaison with large ride-sharing account (Lyft)• Provided coaching, mentoring, training, and direction for Total Loss claim staff, to reinforce positive claim behaviors, identify improvement opportunities, and deliver excellent results• Create a culture that allows for individual development and engagement for all employees• Analyze data trends to identify opportunities in ensuring appropriate payout for claims• Research, assemble, and disseminate data and media regarding market trends for autos and total loss claims

New York, Ny, Us

• Successfully lead a 90-person team of claim unit managers and claim professionals, in a multi-jurisdiction claim region• Identify, develop and retain high potential/high performing employees through strategic forecasting, recruiting and hiring, accelerated on-board and training, and continued focus on individual development• Partner with multiple claim centers and auto claim product team to drive organizational results and promote an enterprise culture• Consistently strive to increase employee engagement through regular communication, interaction on the floor, reward and recognition and seeking employee feedback thereby creating a collaborative work environment• Coach and reinforce sound claim handling behaviors that create experiences that consistently exceed customer expectations• Educating employees on our product and utilizing management information to continually improve performance across the auto claim line of business• Improved the overall internal quality results of the Total Loss and Salvage team from 90% to 100% by hiring the right fit, effectively managing performance and successfully coaching and developing key claim handling behaviors of claim professionals

New York, Ny, Us

• Directed GL Claim Quality Knowledge team in development of technical manuals and training material to support on-going “Optimal Outcomes” Claim Quality initiatives• Assisted with Customer Experience and Employee Engagement initiatives• Analyzed management information and metrics, developed assessment reporting structure and format to assess claim field office performance based on both quantitative and qualitative results• Examined and analyzed field office General Liability workflows and processes via on-site visits to provide recommendations for improvement in quality results and workflow inefficiencies• Collaborated with Claim Research on multiple initiatives, including: impact analysis of outside claim handler staffing based on multiple financial factors and General Liability data text mining development• Directed and participated in special projects and related initiatives based on business need, including systems support and development, diversity initiatives, and risk control collaborative training

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Birmingham, Alabama, Us

Mayfield Village, Oh, Us

Mba, Management

Ba, Psychology