Ami It Application Configuration Analyst A
CurrentAMI IT Application Configuration Analyst A 10/2019 to PresentMaintenance and enhancement of all AMI software.AMI ServiceNow Developer 3/2016 to 9/2019ServiceNow Developer and Administrator for the Smart Meter Operation customizing and integrating ServiceNow to work with daily operations for events, maintenance, and life cycle of smart meters.AMI Advanced Business Analyst 1/2014 to 2/2016Developed the processes and procedures for our Smart Meter Operations Center. Generation Specialist/Engineering Tech/LAN Administrator 12/2004 to 12/2013Local hardware and software support for PC’s, servers, network, phones, video, printers, radios, plant security, etc. This includes data security, database management, web design, SAP/Impress/Primavera, and numerous reports. I am also the fill-in Work Management Superintendent, Superintendent, and Scheduler. This involves writing and approving work orders and scheduling them for the station maintenance. This would include interaction with all parties involved in the completion of all maintenance work orders. (Operations, Maintenance, Management, Stores, and Financials for internal and contract personnel) I also project manage or assist with numerous local and corporate projects. HR Service Center Coordinator/Supervisor 1/2003 to 1/2004The HR Service Center is a call center for all Allegheny Energy Human Resources related calls. I supervised the service center employees and its daily operations.Lead Customer Support Analyst 1/2001 to 1/2003Desktop team leader within the Support Center. I was also the team lead for the Allegheny Communications Connect Support. This team took all calls for external customers that use our ISP services.Senior Help Desk Analysis 1/1999 to 1/2001First level IT support.IT Specialist 12/1996 to 1/1999Corporate and Service Center second level IT support for desktop, server, and network. I also supervised numerous contract personnel.Show fewer roles
