Daniel Patterson Email & Phone Number

Greater Philadelphia Area

Wilmington, Delaware/Philadelphia, Pennsylvania

• Managed numerous key accounts, including globally recognized, top-tier firms specializing in transactional, litigation, and asset management as well as a litigation boutique with a national client base. Client base.
• Supervised and motivated a talented 29-person team to consistently excel, including by learning to resolve emerging issues satisfactorily.
• Strengthened client relationships, skillfully using various technologies to routinely deliver responsive, qualitative service.
• Completed such key functions as personnel recruitment and termination, work scheduling, and yearly performance evaluations.
• Select Achievement: Innovated effective workflow streamlining strategies to fulfill corporate objectives, additionally leveraging such resources as IPRO, Micro Press, and Interwoven. Trained staff on staff on such.

King Of Prussia, Malvern And Conshohocken, Pennsylvania

• Directed daily operations for an industry leading risk management services company, deftly supervising inside sales, staff recruitment and management, and process streamlining.
• Select Achievement: Slashed billing, production, and mail processing times from 8 to 3 days by handpicking a “best in class” vendor and incorporating performance penalties into the service contract. Delivered $40K+ in.
• Select Achievement: Helped design a materials request system enabling online client orders placement and tracking using the Intranet, cutting shipping costs by an average 35% over 12 months.
• Select Achievement: Decreased print job turnaround times and overtime pay by originating a new process as well as by securing new machine drivers enabling faster output for Vanguard, one of the world’s top investment.