Daniel Paul Email & Phone Number

Damansara, Selangor, Malaysia

Damansara

• (Had a several promotions at Grab startedfrom customer service to outbound team todigital agent to escalation team Payops Executive )
• Responding promptly to customer enquiries in person or via telephone, letter, and email always in a professional & efficient manner.
• Conducting necessary training classes for the new join drivers in accordance to SOP & coordinated numerous events with programming/supplier vendors, resulting in increased product knowledge employees/drivers.
• Managing walk-in drivers inquiries and complaints whilst guiding them on the incentive scheme and mechanism.
• Rendering advise on the incentive calculation to fellow drivers and to ensure that the incentive is being paid October 2016 - Present Daniel Paul 1 o u t in a tim ely m a n n e r.
• Assisted with workshop s, m o tiv a tio n al, attitudinal courses & participated in the selection of candidates for the e-hailing programmes.

Bangsar South

• Provides support to a variety of technical issues.
• Diagnosing and troubleshooting desktop system, printer & operating problems.
• Consulting and instructing users on hardware and software enquiries.
• Install, maintain & upgrade equipment and its associated infrastructure.
• Runs diagnostic test to isolate system problems.
• Operating system windows,OS-X.

Kuala Lumpur, Malaysia

• Assisting with incoming calls pertaining to MCD’s order promptly.
• Update customer interactions in the system.
• Enhance the sales by promoting to customers.
• Timely updates on customer’s change of address and preferred delivery address.
• Checking on customer’s pending orders.
• Handling on irate customers complaints.

Kuala Lumpur, Malaysia

• Handles 1st level of customer enquiries on products.
• Assisting on complaint issues.
• Resolves consignment issue calls that are delayed and undelivered independently.
• Handles challenging and complex customers using tactful, diplomatic and superior customer service skills.