Daniel Peacock Email & Phone Number

Barking, Essex

- Responsible for retaining, managing, supporting, and servicing account related needs of an assigned set of strategic customers that will cross regional bounderies.- Working with the Regional Business Development team and the Regional Operational teams to ensure customer service is delivered in line with the customer and contract requirements- Manage the customer SITA relationship ensuring expectations of internal and external customers are met.- Providing Internal and external customers with reports on account performance in line with set KPI's. - Proactively conduct strategic account reviews with all customers on a regular basis to review service needs, performance to contract and trends.- Maintain and develop existing customers through appropriate improvement propositions and relevant internal liasions to optimize quality of service, businees growth and customer satisfaction.

Working for a direct service provider to ensure the clients expectaions are met to agreed services and schedules.Since my time with Cawleys i can boast that i have managed to retain every client that has come up for review.Maintained profitable operation of designated accounts.Exceeded the profit objectives for each account managed. Successfully managed the cash collection process for assigned accounts.Project manage the establishment of new accounts.Carry out site surveys or potential and existing accounts.Network effectively to maximise future growth opportunities.

Working for a very profitable division within OCS managing contractors and clients. We offered a one stop shop solution for our clients where we could offer 30+ different services.Maintained profitable operation of designated accounts. •Exceeded the profit objectives for each account managed. •Successfully managed the cash collection process for assigned accounts.•Project manage the establishment of new accounts.•Carry out site surveys for potential and existing accounts.•Network effectively to maximise future growth opportunities.

•Project Management – Projects varying from recycling to operational or legislative needs. •Waste Management Audits – Integral to the business as they can present potential business opportunities. •Continuous Analysis – Account managers continuously analysis there existing clients to maintain good service levels. If service levels fail recommendations are made in the account to better performance and create opportunities.•Communication – Account managers liaise with internal account managers and the commercial team via actions, memos and meeting forums to rely activities. These will notify any changes to any on site service requirements and then mark the changes as appropriate. •Initiate creative ideas and feedback information to commercial team to help install new services•Data Collection – Follow up new contractors, services, legislative activity, and have the ability to initiate work practices to embrace these changes.•Reporting – Monthly reports are requested as by the National Business Manager. These are to cover all activities, account responsibility, surveys, projects and new business in a format that is agreed with senior management dependent on each client.

Gnvq Business Intermedciate Overall Grade Merit., Avce Business Course - Passed

Education record