Daniel Pearce Email & Phone Number

Caringbah, Nsw, Au

Mascot, New South Wales, Australia

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Orlando, Florida

Sydney, Australia

Chippendale

Manly-Warringah

North Sydney, Australia

Responsible for overseeing the day to day operations of the whole hotel and liaising with department heads.

Sydney Cbd, Australia

FOM for Metro Hotel on Pitt, a 4 star, 115 room property. Responsible for Reception, Night Audit, Concierge & Communications. Overseeing Housekeeping Operations (outsourced). Manage a team of 10 Front Office Staff Members.

Surry Hills, Nsw

Adelaide, South Australia

Sydney, Australia

Made sure guests are cared for in a welcoming, professional and expectation-exceeding manner. Ensured that reservations were processed and maintained accurately. Fostered and maintained guest relations with new and repeat guests. Oversaw guest services ensuring requests and inquiries are completed efficiently and satisfactorily. Provided operational support to the Front Office Manager and Duty Managers.Supervised Front Office staff, training colleagues and assisting with coordinating tasks.… Show more Made sure guests are cared for in a welcoming, professional and expectation-exceeding manner. Ensured that reservations were processed and maintained accurately. Fostered and maintained guest relations with new and repeat guests. Oversaw guest services ensuring requests and inquiries are completed efficiently and satisfactorily. Provided operational support to the Front Office Manager and Duty Managers.Supervised Front Office staff, training colleagues and assisting with coordinating tasks. Also assisted in the implementation of Fidelio in the hotel. Show less

Sydney, Australia

Manage guest expectations, deal with complaints and negotiate positive outcomes, resolve issues and ensure a positive outcome for both the hotel and the guesLead, train and manage Front Office staff and ensure that they successfully carry out their duties in line with the hotel’s policies and proceduresManage check-in and check-out using Libica; check TABS for telephone chargesEnter data for daily occupancy reports, booking activity records, and daily banking; ensure that the till… Show more Manage guest expectations, deal with complaints and negotiate positive outcomes, resolve issues and ensure a positive outcome for both the hotel and the guesLead, train and manage Front Office staff and ensure that they successfully carry out their duties in line with the hotel’s policies and proceduresManage check-in and check-out using Libica; check TABS for telephone chargesEnter data for daily occupancy reports, booking activity records, and daily banking; ensure that the till balances at the end of the shifts (a management responsibility)Manage reservations, check internet websites and enter reservations into Libica (a management responsibility)Manage the ordering of taxis, tours, cars and other vehiclesManage the use the PABX phone line system to program wake-up calls and transfer calls to either an internal or external lineOversee the staff in reception, concierge, housekeeping and maintenance, and manage the allocation of clean roomsPerform a monthly lock audit on all locks within the hotel (a management responsibility)Suggest and trial different approaches to performing tasks and dealing with VIP guests, some of which have became procedure in the hotel Show less

South Australia, Australia

Control the digital audio voice recordings of members during parliamentary sitting periods. This role involved liaison with both members and staff, especially those involved with the recording of parliament and in the Parliamentary Reporting Division. Additional duties include collecting and distributing parliamentary papers and managing the backup audio system.

Master'S Degree, International Hotel Management

Post Graduate Certificate, International Hotel Management

Hsc, High School/Secondary Diplomas And Certificates