Daniel Peck Email & Phone Number

Manchester, Gb

Manchester, Greater Manchester, Gb

Responsible for the management and delivery of all day to day operational IT Services activities across the University. Involves managing 20+ support staff within IT&D to deliver the service we provide, managing expectations of staff and helping to provide a high level of customer service.Key responsibilities:-Managing customers-Campus management of the print service-Creating/managing relationships with key stakeholders within the university-Providing regular accurate reports on current IT service performance-Identifying incident trends and escalating where appropriate-Providing leadership and advice to colleagues-Sharing knowledge throughout the team

Manchester, Greater Manchester, Gb

Responsible for the management and delivery of all day to day operational IT Services activities across the University. Involves managing 20+ support staff within ISDS to deliver the service we provide, managing expectations of staff and helping to provide a high level of customer service.Key responsibilities:-Managing customers-Creating/managing relationships with key stakeholders within the university-Providing regular accurate reports on current IT service performance-Identifying incident trends and escalating where appropriate-Providing leadership and advice to colleagues-Sharing knowledge throughout the team

Manchester, Greater Manchester, Gb

The primary focus of the role is to provide IT support for facilities serviced by the IT Services team whilst providing support for significant projects, taking an active role in reviewing and enhancing service provision and developing, maintaining and applying a significant breadth and depth of current technical and professional expertise.

Manchester, Greater Manchester, Gb

The primary focus of the role is to provide IT support for facilities serviced by the local team, but I take a proactive approach to supporting the whole range of services offered by IT Services. I contribute to the provision of high availability customer-focussed IT services, helping the department in its mission to enhance the experience of the MMU community by providing excellent information and communication technology services to support learning, research and enterprise. I provide second line IT support services at a campus, receiving customer enquiries and service requests in person, by phone and other electronic means. I record the call details appropriately, to provide timely and accurate responses to those calls which can be dealt with directly and to ensure that others are referred elsewhere for resolution.

Manchester, Greater Manchester, Gb

Manchester, Greater Manchester, Gb

London, England, Gb

At Selfridges I was part of a team of ten people whose main aim was to assist customers in purchasing goods. These goods included high quality audio and visual equipment. Other duties including replenishing stock, stock checks, deliveries and cashing up.

Sheffield, South Yorkshire, Gb

Working as part of a team, doing a variety of jobs that includes serving library users, assisting them with ICT problems and providing general information. I was also the IT champion at my service point, making sure the equipment worked and providing IT help to staff and the public. As I worked in a socio-economically deprived area of Sheffield, I need to have the ability to work flexibly in a demanding environment, takingin to consideration the needs of the community I served. I am still employed on a casual basis.

Sheffield, Gb

My responsibilities included checking and packing materials and answering the door; dealing with customers and deliveries. It was essential to work as part of a team to reach deadlines for orders.

Bachelor Of Science (Bs), Multimedia Computing

Education record

Education record