Daniel Peel Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia

Richmond, Virginia Area

Monitor the application and infrastructure technology using various tools, including HPOM, AppD, NNMi and ServiceNow. HP Operations Manager admin with duties including policy creation, license compliance, and gap analysis.

Richmond, Virginia Area

Daily monitoring of IT infrastructure using tools such as HPOM and NNMi. Responsible for incident management and communication. Primary HPOM administrator responsible for both RCA on policy function and implementation of new monitoring polices.

Richmond, Virginia Area

Responsible for the working validation of PCs that were upgraded to Windows 7 or replaced. Helped setup, install, and maintain said PCs and their software in a remote environment using tools such as Bomgar and KACE. Troubleshoot software and hardware problems with PCs in CarMax locations. Setup store inventories, locate PCs in the building and schedule the upgrade of PCs that failed during the normal processes. Assist other IT personnel with tasks such as reimaging PCs, validating tech work and research. Tasked with the evaluation of task documentation and the rewriting of such as needed. Create software packages for remote installation and KACE managed installs. Create PowerShell scripts for various tasks such as renaming 100s of PC’s across the network or cataloging printer information. Create and maintain MySQL databases including tables and procedures.

Richmond, Va

I field calls from various companies to diagnose computer issues looking for spy-ware, viruses, and outdated programs. I install printers, setup email accounts, install software Troubleshoot issues involving printers, sound issues, diagnose hardware issues and remove viruses and other malware. Work with customer both via chat and phone interfaces. Control their PC's to using LogMeIn or similar tools to facilitate the diagnosis or repair of their machines. Maintained a 100% positive feedback rating and 5 stars on all calls with customers.

Richmond, Virginia Area

Maintained store appearances for customer Service. Maintained payroll at less than 14% while continuing to maintain a customer friendly environment. Had less than a 10% turn over in 7 years. Controlled inventory to maintain a less than 2% shrink. Managed shifts of 40 or more persons daily. Oversaw all hiring and interviewing of employees. Oversaw the training, support and counseling of employees. Given a raise and increased responsibility within the first 3 months. Promoted to General Manager within the first year. Manage a store volume of 3+ million per year. Maintain all in-house computer equipment and maintenance.

Richmond, Virginia Area

I maintained store appearance for Customer Service. Recruited and Trained store employees as well as store managers. Maintained payroll budget within given guidelines. Processed freight in a 48 hour time frame. Reviewed Operating statements (P&L) and budgets. I was promoted to higher volume store within 6 months of hiring. Store I managed had consistent sales increases in the 20+% over last year.

Myrtle Beach, South Carolina Area

Performed in-home setup of computer systems and peripheral components. Established in home networks and business networks. Performed routine maintenance on all types of computer systems and peripherals. Performed software installation and troubleshooting. Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. Skilled in administering LAN and WAN applications including, TCP/IP, Ethernet, ISDN, and Windows Server. Mass system building using applications such as Ghost. Managed all payroll applications and inventory system. Used accounting software such as QuickBooks or Everest for serialized service tracking.

Myrtle Beach, South Carolina Area

Performed in-home setup of computer systems and peripheral components. Established in home networks and business networks. Performed routine maintenance on all types of computer systems and peripherals. Performed software installation and troubleshooting. Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. Skilled in administering LAN and WAN applications including, TCP/IP, Ethernet, ISDN, and Windows Server. Mass system building using applications such as Ghost. Managed all payroll applications and inventory system. Managed all inventory supplies. Used accounting software such as QuickBooks or Everest to maintain serialized inventory and serialized service tracking.

Myrtle Beach, South Carolina Area

Supervised and scheduled wait staff and kitchen personnel. Interviewed, hired, and trained personnel Maintained menu, including determination and scheduling of daily specials and monthly promotional campaigns. Designed and directed marketing campaigns for the restaurant. Controlled food cost and payroll cost on a daily basis.

Augusta, Georgia Area

Handled all customer complaints, shift breaks, scheduling, as well as, maintained all computers, and controlled cash. Promoted to Customer Service Manager six months after being hired.

Augusta, Georgia Area

Managing shift help, cash, customer service, and break scheduling. Helped maintain a team of highly motivated and organized team member. Started out as a team member and became shift leader within 6 months and assistant manager at the end of 1 year.