Daniel Pelkey, Mba Email & Phone Number

Windsor, Ct, Us

1 Griffin Road N, Suite 4C, Windsor Ct 06095

Focus on Quality and Employee DevelopmentDevelop/Modify training materials/programs and execute trainings for small to large groupsHandle on-boarding for new employees as well as ongoing training for veteran employeesPerform reviews of employees and coaching to successConduct job interviewsWork closely with leadership to develop training and quality assurance plansPartnered with upper management to develop an internship programAnalyze, adjust and implement new business practicesAddress critical issues to resolutionAttention to detail and business needs orientedBe aware of and coach to proper call times and other call center matrixesTravel to train when necessaryUse of call center technology such as NICE, IEX, WFM, CCTCommunicate with Work Force/Resource Management, Call Center Leadership to properly manage business needs and to shift resources where neededWork closely with multiple departments to complete complex tasks and further company success for a unified goal

Focus on Quality and Employee DevelopmentDevelop/Modify training materials/programs and execute trainings for small to large groupsHandle on-boarding for new employees as well as ongoing training for veteran employeesPerform reviews of employees and coaching to successWork closely with leadership to develop training and quality assurance plansAnalyze, adjust and implement new business practicesAddress critical issues to resolutionAttention to detail and business needs orientedBe aware of and coach to proper call times and other call center matrixesTravel to train when necessaryUse of call center technology such as NICE, IEX, WFM, CCTCommunicate with Work Force/Resource Management, Call Center Leadership to properly manage business needs and to shift resources where neededWork closely with multiple departments to complete complex tasks and further company success for a unified goalWork closely with an assigned supervisor to manage a team of 15 plus CSR representatives as well as supporting other segments/departments

Windsor

I work with people to manage their risks and protect themselves and their families.

Windsor, Ct

Worked directly with clients to solves urgent needs, take claims, process payments. Client retention focus.

Master Of Business Administration - Mba, Organizational Leadership

Bachelors, Business/Accounting

Independent Learner with a focus on Business and Accounting

Associate'S Degree, Human Services, Human Service Management

Human Services focus as well as secondary focus on Accounting