"In my role, I managed and optimized server infrastructure to ensure peak performance and reliability, overseeing key projects such as email migration to Office 365 and domain server upgrades. I administered security policies, network access controls, and WAN access, collaborating with state institutions on system implementations. With over eight years of experience, I led the deployment of monitoring systems and managed domain controllers within the forest environment. Additionally, I spearheaded the implementation of a technology equipment inventory system and coordinated maintenance for over 60 employees. Moreover, I updated and enhanced the institutional portal www.consultoria.gov.do, improving internal communication and information accessibility."

Throughout my tenure, I've overseen IT asset configuration and provisioning, ensuring seamless onboarding processes for new employees and contractors. I've conducted daily system monitoring to maintain hardware integrity and performance, while organizing and executing software and hardware installations, upgrades, and deployments. Providing technical assistance both in-person and remotely, I've ensured operational continuity and led successful OS migrations from Windows XP to Windows 10. With a focus on end-user support, I achieved a 100% resolution rate for reported cases, configuring and troubleshooting hardware, peripherals, and network services across multiple platforms. Additionally, I've provided MS Office support, including configuring Microsoft Exchange, Visio, Excel, and Word, while monitoring infrastructure to reduce user-reported incidents.

In my role, I efficiently addressed user-reported incidents and effectively managed communication challenges between teams and offices nationwide, ensuring seamless operations. I oversaw the implementation and maintenance of various IT infrastructure components, including computers, peripherals, routers, switches, and cabling, contributing to the smooth functioning of equipment across eight branches. Additionally, I played a key role in managing daily server backups and provided training to staff on software and hardware resource management. I also spearheaded the development and implementation of an internal inventory system, enhancing the tracking of hardware and software assets. Despite managing over 30 technical support tickets daily, I maintained a proactive approach, providing ongoing assistance to development staff and ensuring the success of internal events.