I am a senior technical support engineer possessing extensive experience in proactive/reactive support, technical account management, incident management, and solution delivery.I possess a solid understanding of a number of hardware, software and networking technologies, and have excellent issue analysis and problem resolution skills. I possess extensive experience in developing and sustaining customer relationships, and have strong communication skills that allow me to influence decisions and convey complex information in simple terms.My career primarily involves providing technical IT and customer support to medical professionals. This involved day-to-day liaison with all levels of cardiology staff: sonographers, researchers, cardiologists, site IT staff, and practice managers, all the way to project managers and heads of cardiology departments in hospitals. More broadly, I was involved in discussions with a wide range of hospital staff and frequently communicated with US parent company support teams.