• Since starting in the online department i have grown sales from £65,000 a week to nearly £95,00 and grown our fleet from 5 vans to 8 we are currently the fastest growing depart-ment in the country with a growth of nearly 20% year on year we have 24 drivers and 40 other staff including shoppers and general assistants in the online department.• I currently lead the Online Team to make sure customers who shop online keep returning through excellent customer service. Leading the team to pick orders in store to delivering their shopping to the door, creating the experience that keeps customers choosing us time and time again.• In this role I am responsible for the up keep of vans and ensuring they are clean, legal and road worthy, this includes booking services and m.o.t's make sure spare parts are stocked and are readily available• I ensure all drivers go through the correct training and our fully insured to hit the road and en-sure all the training is updated on a regular basis• Through my management team we coach and support store colleagues to delight customers, this is maintained by making sure all the shopping is completed on time and with no mistakes • I am Efficient, quick, and ready to use my initiative, I am constantly trying to drive sales since I took over the department, we have increased sales by 4% and added 2 extra vans to the fleet• Every day I try to be a leader: ready to influence, support and challenge in and out-side your immediate team• Through this role I believe I have become an inspiring communicator, responsive listener and great collaborator• Driven and always learning• A first-rate planner and decision maker• I seek out new ways to do a great job and get the best from your team• I am responsible for 52 members of staff which include shoppers GA (general assis-tants) and drivers• Through my job role I manage all the training across the department schedules, holidays recruitment and disciplinaries

• In my role of store manager I am currently running a £9 million pound store with an average turnover over of £130,000 a week• I have increase sales year on year by 4.28% this has been done by keeping the standards and each employee understand their role but still delivering great customer service• In the store I am currently running I have 50 staff with an assistant manager a supervisor and 4 lead sales my duties include ,reviews ,managing rotas and staff as well as ensuring all holidays are covered as well as sickness with little or no impact to the store• In this role I have developed a clear and precise understanding in all aspects of HR including recruitment and disciplinary• My main kpis are managing a strict budget but still maintaining a high standard in store while still hitting sales targets which on average is an increase of between 8 and 10% per quarter • Within this role in home bargains I am expected to manage my losses which include dam-ages theft and returns to under 1.5 % a quarter which I have achieved throughout the year • I am responsible for the maintenance of the building and ensure all work is carried out eve-ry 6 or 12months ,this includes air con maintenance and any faults or damage within the building is carried out and then checked and verified by my self

• The store I am currently in charge of is one of the biggest in the company with a sales floor of 10438sq ft, • The average turnover is on average £28,000 a week with an annual turnover of 1.4 million a year as sales do increase during peak periods.• I have 12 members of staff underneath me running a store on a 10% budget. My duties include, ensuring all the communications are implanted in store from head office. making sure the standards are high while staying on or under budget • I would be asked to visit other stores and help struggling managers and offer them advice and suggestions on how to improve their store in terms of standards and take.• Stock control I would ensure stock is rotated and correctly disposed of and ensuring all the key lines are kept full at all times.• Rota control this means I would have to ensure that the right people are in at the right time to clear delivery and manage tills• I am fully trained in all aspects of HR including recruitment and disciplinary actions

• I started this role as an Assistant manager my role is to support the manager, and run the store in her absence which can happen from anywhere between one day and two weeks at a time depending on where the management is needed• By doing this I have obtained knowledge on cash handling this could be anywhere up to £10,000 a day, this is one of the most important aspects of the store, as it takes 1.4 million pounds per annum.• Every store as different hr issues but I quickly realised I had a talent for dealing with a wide range of issues which includes the rota which consists of 23 people and has a weekly budg-et of £3300 this can rise or fall depending on the take of that week, the company budget runs at around 8%, I have also taken charge of several disciplinary hearings and interview-ing staff for employment.• I am key holder which means ensuring the store is open on time and the store is secure of a night• merchandising, as there is limited room in a pound shop with plenty of lines to fit in while looking tidy and desirable to customers. There are two ways I do this by following plano-grams on key areas, but also being able to spot a fast moving line and moving it in to a more desirable place in store i.e. by the front door• On a day to day basis I could have between 5 and 23 staff in at any one time, So it is im-portant to be able to spot which area needs attention and know each individuals strengths to ensure all your kpi;s are met.

• I have been promoted to a supervisor and stand in manager in case of absence and to cover holidays. This involves dealing with all aspects of managing the team of people up to 14 which includes calculating bonus, coaching, scheduling and dealing with disciplinary issues This job role also involves calculating stats such as adherence average handling time and hold time.• Call Centre experience (High volume inbound calls) which means I can work well in intense and high paced work environments, I must think quickly an react to any circumstances that are placed in front of me. • I believe I have good customer service skills which means you must be polite and tactful at all time as difficult situations can arise and come to a suitable resolution that suits both parties. • Receive and log payments and help explain and high bills and the reasons behind them and try to offer and other services which may help reduce their high bills.• Run diagnostic on faulty handsets and asst customers with any problems they may have working the phone. E.g. setting up email, web access and message service centre.• I also deal with queries regarding travelling abroad with the phone and blackberry and I phone questions. Track and track parcels and deliveries and Handle customer complaints • I also deal with high profile issues from store which include high complaints such as miss selling and issue of the sales of goods act and our return policies

• When I first started in shop direct I worked on garden furniture as an assistant buyer, as I progressed through the levels and gained experienced I moved on to bigger departments such as living and dining and finally on to bedsteads and divans where we have an annual turnover of £50 million, where I am assisting with building a range.• I also helped with ecom and paper based promotions I would look at the type of product needed for each promotion and pick out over stocked lines and ensure these have the relevant discounts and the right exposure for instance on the first page of the web site , to maximise exposure.• Manage and report against critical path dates. • Manage the sample library; this includes samples from the Far East and UK, ensuring sample availability for selection meetings and for photographic shoot requirements. • Develop close relationships with suppliers to ensure timely and accurate samples are produced and that product information is obtained. • Work closely with Design and QA teams to ensure ‘Fit’ procedures and approval processes are achieved according to policies and best practice standards • Liaise with Assistant Merchandiser to agree and maintain correct stock levels to meet market movements (e.g. mid season brochures/promotion leaflets) • Liaise with publications to ensure product copy and photographs replicate the product accurately • Understand the market place, the target customer, and key competitors. . • Review in season trading – daily/weekly/monthly to identify rising trends and maximise sales opportunities

• In this role I started out working part time as a supervisor and full in to full time covering the floor when a manager was sick or on holiday• My role as a supervisor was overseeing approximately twenty individuals. It was my responsibility to ensure the floor runs properly, whilst directing and guiding my staff to work efficiently and correctly.• Holidays are covered with part time staff and that the cover is to budget.• That all stock if full tidy and ready for trading the next and also ensure that all price points are visible. • Responsibilities include; handling large amounts of cash, stock replenishment, customer service, till work and preparing stock for sale.• Looking after the tills and floats each morning I would ensure all tills in the store have the correct float, also at the end of the day I would cash up all the tills and ensure all the money balances with money in the till to the money registered on the main computer.• Also as Primark had such a high staff turnover it was my job to look through cv’s and selects people for interviews.• In this role I have also worked with vital kpi’s and targets which included wage structure and as the store got less popular so we had to reduce the amount staff we could have in the store so the wage bill had to be cut in line with the budget that had been set .