Daniel Peter Email & Phone Number

Bengaluru, KA, IN

India

• Designed and maintained capacity plan according to current business requirements.
• Led procurement strategy resulting in a 10% decrease in procurement costs.
• Served as procurement subject matter expert and managed supplier relationships.
• Developed and maintained procurement policies in accordance with regulations.
• Collaborated with internal and external stakeholders to ensure procurement goals were met.
• Provided assistance to all business capacity issues and resolved it.

Hyderabad, Telangana, India

• Oversees, maintains and implements Change Management process, ensuring policy/process compliance, efficient workflow and accurate documentation
• Manages the escalation of production issues to ensure timely attention to and resolution of system issues and outages, both during business hours and after-hours
• Coordinates communication processes such as outage bridge calls, daily operations calls and reporting
• Manages and maintains on-call support list and schedule
• Manages 3rd Parties for day to day operations and escalation of issues
• Owns and facilitates RCA (Root Cause Analysis) process for all production outages within all areas of Technology Services, ensuring timely generation and distribution by appropriate/responsible parties

India

• Provided assistance to all business capacity issues and resolved it.
• Ensured achievement of performance objectives for both services and resources.
• Administered and identified issues in capacity plans.
• Facilitated changes in capacity plan and recommend improvements to all services and resources.
• Maintained all capacity components and provided required upgrade to processes.
• Analysed all performance and provided required capacity support to all storage domains.

Hyderabad Area, India

• Designed and maintained capacity plan according to current business requirements.
• Provided assistance to all business capacity issues and resolved it.
• Ensured achievement of performance objectives for both services and resources.
• Administered and identified issues in capacity plans.
• Facilitated changes in capacity plan and recommend improvements to all services and resources.
• Maintained all capacity components and provided required upgrade to processes.

Hyderabad, Telangana

• Oversees, maintains and implements Change Management process, ensuring policy/process compliance, efficient workflow and accurate documentation
• Manages the escalation of production issues to ensure timely attention to and resolution of system issues and outages, both during business hours and after-hours
• Coordinates communication processes such as outage bridge calls, daily operations calls and reporting
• Manages and maintains on-call support list and schedule
• Manages 3rd Parties for day to day operations and escalation of issues
• Owns and facilitates RCA (Root Cause Analysis) process for all production outages within all areas of Technology Services, ensuring timely generation and distribution by appropriate/responsible parties

India

• Provided quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on credit cards and store cards.
• Performed account maintenance and matched appropriate products to customers' needs.
• Navigated multiple computer screens and customer systems to research and resolve customer issues
• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Used effective and appropriate work practice to meet and exceed goals associate with call quality, average handle time and schedule adherence etc.
• Referred sales opportunities to segment partners by identifying customer needs.

Master Of Business Administration - Mba, Information Technology, First Division

completed

Bachelor'S Degree, Fine/Studio Arts, General