Daniel Pezan Email & Phone Number

Downers Grove, Il

Elk Grove Village, Il

Backed up and performed initial program loading (IPL) on multiple mainframe and iSeries systemsWorked closely with Technical and System support to resolve issuesResolved incoming request from users and supportTrained operators, national and international, on all operations business unitsParticipated in disaster recovery testsWrote and tested procedural documents on backup and IPLing of mainframe and iSeries SystemsMonitored nightly processing on all operations business units

Arlington Heights, Il

Loaded program temporary fixes (PTF)Performed daily and weekly backups for multiple iSeries SystemsPerformed IPL and maintained multiple iSeries systemsMaintained tapes used for backupsMonitored client communication lines

Lombard, Il

Processed client eligibility files and placed files on secured or unsecured FTP site using FTP-Pro and PGP for encryptionProvided system support on several AS400/iSeries and VAX and DEC/ALPHA ES systemsServed as first level of support for the ASP and VAX clients and web based application supportResponsible for AS400/iSeries technical support, operations, and assisted users with AS400/iSeries and VAX related issuesMonitored all primary servers, hubs, routers, and network infrastructure using Big BrotherMaintained user administration with Windows Active Directory such as adding, deleting, unlocking, and group additions.Performed backup of all AS400/iSeries, VAX, and other serversPerformed AS400/iSeries system recovery and disaster switches, and loaded software onto systemsDirectly responsible for Help Desk and Network ticket creation as well as problem determinationAssisted Network Department with troubleshooting issues

Downers Grove, Il

Monitored multiple AS400 systemsProcessed nightly batch jobs and printed reportsLoaded PTFsBacked up multiple AS400 systems, performed IPLing and maintained multiple AS400 systemsMaintained tapes used for backupsResponsible for incoming Help Desk calls

Downers Grove, Il

Y2K Project: Converted existing programs from six-digit dates to eight-digit dates in anticipation of new millennium. Converted Queries to handle files with eight-digit dates. Monitored and debugged nightly processes. Worked closely with QA to test programs converted for the Y2K project.Ticketing Project: Analyzed, wrote, and tested ticketing programs that created files allowing the client to reconcile ticket information. Worked with FTP allowing clients to download their files from server. Provided support for nightly processes.

Downers Grove, Il

Responsible for all incoming Help Desk calls and installation of proprietary software on PCs Installed software packages such as Client Access, MS Office, etc.Troubleshooted PC hardware issues, included responsibilities such as installing and removing hardware

Downers Grove, Il

Monitored and backed up multiple AS400 systemsPerformed IPLs on and maintained multiple AS400 systemsProcessed nightly jobs and printed reports

Niles, Il

Monitored multiple AS400 systems and processed nightly batch jobs and printed reportsLoaded PTFs, operating systems, and customer databasesResponsible for backing up and IPL of multiple AS400 systemsMaintained tapes used for backups

Certificate

Command line programming

Computer Programming, Specific Applications

Classes included COBOL, BASIC, PASCAL programing

Certificate, As/400 Operations