Daniel Phillipson

Daniel Phillipson Email and Phone Number

Operations Manager @ TTEC
Leeds, GB
Daniel Phillipson's Location
Leeds, England, United Kingdom, United Kingdom
About Daniel Phillipson

Working on the behalf of a world leading car manufacturer, I understand the importance of brand tone and representation. Having managed both the fleet team and executive director escalations for the brand, I gained a full understanding of what high level management and first class leadership can offer to both staff and customers alike. As Fleet accounts manager, I've developed an in-depth understanding of key account management and a full appreciation of what prospective fleet companies need from an auto manufacturer.Further afield, my passions have led to other interests where I have developed:-A proven series of work in Digital Content Creation across various Social Media platforms-Marketing skills, working with various brands and products-Experience in Photography, Cinematography and Video Editing using both Devinci Resolve and Adobe suite software.-A full mechanical understanding of Motor Vehicles, by being "hands on" from a very young age.-IT software development, implementation and hardware system building.-A broad understanding of finances and the global markets. I manage my own investment portfolio of Stocks, Shares, Indices and Crypto.I have also studied Motor Vehicle Repairs and Business, Management & Administration; gaining National Vocational Qualifications in these fields.

Daniel Phillipson's Current Company Details
TTEC

Ttec

View
Operations Manager
Leeds, GB
Website:
teletech.com
Employees:
7
Daniel Phillipson Work Experience Details
  • Ttec
    Operations Manager
    Ttec
    Leeds, Gb
  • Ttec
    Operations Manager
    Ttec Oct 2024 - Present
  • Ttec
    Information Technology System Manager
    Ttec Sep 2021 - Nov 2024
    Prior to accepting this position officially, to support the business during 2020 lockdowns I forwent furlough and volunteered my knowledge and understanding of computer systems. As the only manager in the business with hands on experience building PCs, I was quickly positioned by the central IT team as the solo IT worker for the contract. I built and installed software on a host of desktops so the business could fast track a working from home option. This was tremendously successful and as Lockdowns eased, I was able to assemble a small team and create a handover process that resulted in over 160 agents receiving all necessary upskilling and equipment to work from home effectively. As we returned to normal working practices I was offered the opportunity to progress into the IT Team and work on numerous software projects, rollouts and aid in new software testing & development. This has resulted in various improvements and guided change from the feedback forms I created. Improvements in both system usability and reduced downtime yielded huge savings across the business.
  • Ttec
    Executive Team Manager And Fleet Accounts Team Manager
    Ttec Aug 2020 - Sep 2021
    United Kingdom
    Under TUPE I moved to TTEC from Capita. As the Manager of the Executive Office team and Fleet Accounts team, my roles included. Maintaining client and fleet relations. Supporting key accounts and key stakeholders at director level of both the manufacturer and fleet clients. Ensuring team efficiency and that all decisions made are customer centric. Assisting regional sales representatives by maintaining high levels of aftersales support either with financial support, down time management or any other support mechanism a fleet company may benefit from. Accountable for all team spend.
  • Silverline Tools
    Brand Ambassador
    Silverline Tools Apr 2022 - Feb 2024
    Demonstrating the vast range and uses of Silverline Tools while completing automotive DIY tutorials.Correct brand representation and tone of voice are key for any automotive brand as it helps them stand out among the rest of the competition. Working with Silverline tools I was able to bring my knowledge and experience from both the Auto manufacturers I've worked with and my passion as a car enthusiast to life in various forms of media. All while simultaneously endorsing a brilliant brand and their extensive tool range.
  • Capita Customer Management
    Executive Team Manager And Fleet Accounts Team Manager
    Capita Customer Management Sep 2019 - Aug 2020
    Leeds, United Kingdom
    As the Manager of the Executive Office team and Fleet Accounts team, my roles included. Maintaining client and fleet relations. Supporting key accounts and key stakeholders at director level of both the manufacturer and fleet clients. Ensuring team efficiency and that all decisions made are customer centric. Assisting regional sales representatives by maintaining high levels of aftersales support either with financial support, down time management or any other support mechanism a fleet company may benefit from. Accountable for all team spend in support of the end users and/or fleet representatives.
  • Capita Customer Management
    Team Manager And Fleet Accounts Team Manager
    Capita Customer Management Apr 2017 - Sep 2019
    Leeds, West Yorkshire, United Kingdom
    Maintaining the highest level of customer service and performance in our people.
  • Capita Customer Management
    Academy Manager
    Capita Customer Management Aug 2016 - Apr 2017
    Leeds, West Yorkshire, United Kingdom
    Training and developing all new recruits. Ensuring that they are fully aware of all Products, contractual KPIs, SLAs and high customer service expectations of Capita.
  • Capita Customer Management
    Executive Fleet Manager
    Capita Customer Management Mar 2015 - Aug 2016
    Leeds West Yorkshire
    My role includes supporting all areas of a car manufacturer. I assist their high profile customers and the top 40% of fleet clients. I liaise at director level to maintain and build close relationships with these clients. I assist the regional sales representatives by maintaining aftersales support either with financial support, down time management or any other support mechanism a fleet company may benefit from. I assume sole responsibility for all investigation, justification and spend on all the accounts I manage.
  • Capita Customer Management
    Customer Relations Manager
    Capita Customer Management Apr 2011 - Mar 2015
  • Capita Customer Management
    Customer Service Advisor
    Capita Customer Management Mar 2010 - Apr 2011

Daniel Phillipson Skills

Customer Service Customer Relationship Management Customer Satisfaction Customer Support Automotive Customer Service Management Coaching Vehicle Maintenance Fleet Fleet Management Customer Retention Commercial Vehicle Fleet Operations Aftersales People Management Team Leadership Automotive Repair Fleet Services Warranty Team Management People Development Business To Business Account Management Negotiation

Daniel Phillipson Education Details

  • Ttec Development
    Ttec Development
    White Belt And Yellow Belt
  • Capita Development
    Capita Development
    Business Administration And Management, General
  • Joseph Priestley College
    Joseph Priestley College
  • Leeds City College
    Leeds City College
    Vehicle Maintenance And Repair Technologies
  • The Rodillian Academy
    The Rodillian Academy
  • South Leeds High School
    South Leeds High School

Frequently Asked Questions about Daniel Phillipson

What company does Daniel Phillipson work for?

Daniel Phillipson works for Ttec

What is Daniel Phillipson's role at the current company?

Daniel Phillipson's current role is Operations Manager.

What schools did Daniel Phillipson attend?

Daniel Phillipson attended Ttec Development, Capita Development, Joseph Priestley College, Leeds City College, The Rodillian Academy, South Leeds High School.

What skills is Daniel Phillipson known for?

Daniel Phillipson has skills like Customer Service, Customer Relationship Management, Customer Satisfaction, Customer Support, Automotive, Customer Service Management, Coaching, Vehicle Maintenance, Fleet, Fleet Management, Customer Retention, Commercial Vehicle.

Who are Daniel Phillipson's colleagues?

Daniel Phillipson's colleagues are Daniel Christian Soriano, Shiela May Amar, David Jason Estonanto, Harry Bautista, Katrina Oraña, Christopher Dizon, Angelica Peñaflor.

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