Daniel Phoenix Email & Phone Number

Manchester, England, United Kingdom

• Transpennine Express (Customer Service Supervisor) 2nd July 2018 - PresentAs a Customer Service Supervisor (RSA) at Manchester Airport train station, it's my role to help ensure the efficient running of the station and.
• Maintaining a presence on strategic areas of the station e.g. booking office, platforms and barriers
• Consistent vigilance; initiating contact with the customer to give advice and assistance as necessary
• Ensuring accurate, up-to-date customer information is provided by all means available including PA, notices and face-to-face communication.
• Providing a helpful and speedy response to all customer problems.
• Dealing with enquiries and complaints, seeking assistance if necessary

Manchester, England, United Kingdom

As a Revenue Protection Assistant I was responsible for operating the ticket barriers at Manchester Piccadilly train station. I was at the front line checking and issuing tickets to minimize ticket-less travel, whilst maintaining a professional and attentive to customers. The role included providing excellent customer service to a high and consistent.

Manchester, England, United Kingdom

As a Customer Service Host I worked alongside Transpennine Express. My primary roles were to deliver an at-seat catering service, selling hot and cold drinks and snacks from the trolley. Delivering a great service to customers and helping to provide the very best customer service for customers while travelling to their respective destination. My role.

Crewe, England, United Kingdom

My responsibilities included customer service, merchandising and distribution of stock, cash handling, supervision duties and working as a team to reach company targets. This involved me advising and assisting customers in person and over the phone, while coping with unexpected problems effectively as well as delegation and training of staff members.