Daniel Pickens Email & Phone Number

Columbus, Ohio Area

o Provide tech support for DSW store locations and corporate employees. Use communication and IT skills to effectively troubleshoot issues involving store registers, phones, networks, etc. and record the troubleshooting process in the ticketing system. I am responsible for following up on tickets that take more than one call to resolve. I am also partially.

Here I help to manage a small group of employees in a heavy, customer based, retail environment. This requires working well as a part of a team and excellent communication skills. I am also responsible for tracking inventory, handling and depositing money, marketing and sales planning.

Participated in a 6 week long server upgrade project for Chase Bank. I was responsible for remotely accessing and upgrading 8 branch locations a day. The process consisted of backing up and logging data and then overwriting and installing the new operating systems and files.

Handled technical troubleshooting within a customer support environment, including system internet problems, both hardware and software, and other computer issues.Engaged and tracked issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.