Daniel Pickering Email & Phone Number

Gold Coast, Queensland, Australia

Pure Water Systems is a mid-sized health and wellness company, with over 70 staff working in a PC & OSX client environment.The enterprise grade IT infrastructure includes 1 data center running Hyper-V. 3 dedicated servers are also on site, serving up various software platforms. The call centers are using 8X8 & VCC cloud PABX with NetSuite Integration. • Support multiple environments and technologies across Microsoft Server 2019, Active Directory, DNS, DHCP, WSUS, NAS,VPN, Office 365, File/Print, Remote Desktop Services, Hyper V, Raid, Eases backup, Crash Plan Backup, Symantec AV, Dell Server Hardware, Mobile Devices, Cisco Meraki, and multiple 3rd party proprietary software applications. Most recently tasked with migrating the business from a digital on premise PABX to a VOIP PABX hosted by 8x8 with NetSuite integration, including upgrading the internet to Fiber and rebuilding the full network stack ( VLAN )• Risk Management• Account Negotiation• IT Strategy• Project Management• Asset Management & Hardware Accusation• Documentation of procedures and configurations• Manage all servers & desktop support• Manage all telecommunications, data and VoIP, including hardware configurations• Manage all backs ups and disaster recovery• Provide phone, remote and on-site hardware/software support• Fire Warden

Burleigh Waters, Queensland, Australia

Pure Water Systems is a mid-sized health and wellness company, with over 80 staff in two locations, working in a mixed pc/thin client environment.The enterprise grade IT infrastructure includes 1 data center, of which comprises of multiple login servers running on Hyper V. Six dedicated servers are also on site, serving up various software platforms. The call centers are using 8X8 cloud PABX • Support multiple environments and technologies across Microsoft Server 2010-2016, Active Directory, DNS, DHCP, WSUS, NAS, Office 365, File/Print, Remote Desktop Services, Hyper V, Raid, Eases backup, Crash Plan Backup, Symantec AV, Dell Server Hardware, Mobile Devices, Cisco Meraki, and multiple 3rd party proprietary software applications. Most recently tasked with migrating the business from a digital on premise PABX to a VOIP PABX hosted by 8x8 with NetSuite integration, including upgrading the internet to Fiber and rebuilding the full network stack ( VLAN )• Use Jira ticketing system to handle helpdesk enquiries.• Team leader• Fire Warden• Provide phone, remote and on-site hardware/software support.• Manage all servers. Migrating old servers and project managing all infrastructure implementations• Manage all end devices. Tablet, Mobile, PC, Thin client.• Documentation of procedures and configurations.• Install firmware and software updates for servers, workstations, mobile devices, commercial scanners and other computer peripherals.• Risk Management.• Migrate out dated servers to new hardware and compliant software.• Handle all accounts and negotiate contracts.• Liaise with contractors/suppliers.

Asia Pacific

JELD-WEN is a world leader in the design and manufacture of Windows and Doors, with 1000 + staff in 20 + locations in APAC, working in a mixed pc/thin client environment.The enterprise grade IT infrastructure included multiple data centres, of which comprised of multiple VMWare ESX servers connected to a SAN. The call centres were using a Sofitel PABX & Telstra Dot cloud phones.As well as their core business, JELD-WEN also acted as the umbrella company for 5 other business’s including Stegbar, Regency, William Russell, Airlite and Corinthian Doors. • Supported multiple environments and technologies across Microsoft Server 2010-2016, Active directory, SCCM, NAS, Citrix, Cisco, DNS, DHCP, Office 365, File/Print, Remote Desktop Services, VMWare ESX, Backup Exec10D – 12.5, Sofitel & Telstra Dot Cloud Phones, Dell Server Hardware, IBM Server Hardware, Nagios, Mobile Devices, Cisco Firewall, and multiple 3rd party proprietary software applications.• Used Service Now ticketing system to handle helpdesk enquiries.• Team Leader• Provided phone, remote and on-site hardware/software support.• Managed all servers.• Managed all escalated tickets from a 4-person helpdesk• Documentation of procedures and configurations.• Daily, Weekly & EOM backups• Installed firmware and software updates for servers, workstations, mobile devices, commercial scanners and other computer peripherals.• Monitoring all systems• Migrated out dated servers to new hardware and compliant software• Responsible for 20+ copper to fibre site upgrades• Liaise with contractors/suppliers.• Change management

Billabong is a global leader in the design and manufacture of Surf and Street wear, with 700 + staff in 5 office locations and 150 retail stores, working in a mixed pc/thin client environment.The enterprise grade IT infrastructure included multiple data centres, of which comprised of multiple VMWare ESX servers connected to a SAN. The call centres were using a AVAYA PABX.As well as their core business, Billabong also acted as the umbrella company for 4 other brands including Element, RVCA, Vonzipper and Xcel.• Supported multiple environments and technologies across Microsoft Server 2010-2016, Apple OSX, Active directory, DNS, DHCP, Office 365, File/Print, Remote Desktop Services, Citrix, VMWare ESX, Lotus Notes, Kaseya, Symantec Cloud AV, Casper JAMF Cloud, NAS, Cisco, Epicor POS, Shadow Protect, AVAYA, Dell Server Hardware, IBM Server Hardware, Nagios, Mobile Devices, Web Marshall Proxy Server, AS400 and multiple 3rd party proprietary software applications.• Used Service Now ticketing system to handle helpdesk enquiries.• Provided phone, remote and on-site hardware/software support.• On call after hours and weekends.• Managed all escalated tickets from a 5-person helpdesk• Managed all end devices. Tablet, Mobile, PC, Thin client.• Completed the email migration form Lotus notes to Office 365 for 700+ office and retail staff.• Responsible for rebuilding Billabongs Apple computer environment. Re imaging all hardware.• Implemented and designed an apple management tool for all OSX devices.• Documentation of procedures and configurations.• Backup Restores • Installed firmware and software updates for servers, workstations, mobile devices, commercial scanners and other computer peripherals.• Monitoring all systems• Migrated out dated servers to new hardware and compliant software• Liaise with contractors/suppliers.• Change management

• Supported multiple environments and technologies across Microsoft Office, Active directory, DNS, DHCP, Lotus Notes, File/Print, Remote Desktop Services, Citrix, VMWare ESX, Casper JAMF Cloud, Kaseya, NAS, Cisco Epicor POS, Shadow Protect, AVAYA, Dell Server Hardware, IBM Server Hardware, Nagios, Mobile Devices, Web Marshall Proxy Server, AS400 and multiple 3rd party proprietary software applications.• Used Lotus notes as a ticketing system to handle helpdesk enquiries.• Provided phone, remote and on-site hardware/software support.• On call after hours and weekends.• Managed all incoming calls to the helpdesk.• Managed all end devices. Tablet, Mobile, PC, Thin client.• Documentation of procedures and configurations.• Installed firmware and software updates for servers, workstations, mobile devices, commercial scanners and other computer peripherals.• Monitoring all systems.• Liaise with contractors/suppliers.• Change management.

Diploma In Computing And Network Support, Computing And Network Support, Level 5

A+ Windows Server 2008 Cisco CCNA

Diploma In Www Page Programming & Design, Level 6

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