Daniel Piloyan Email & Phone Number

Bellevue, Washington, United States

• Manage and prioritize requests for Pre-Sales Support and Deal Acceleration resources within thePartner-led Sales Resource (PLSR) program, coordinating with relevant teams to allocate resourceseffectively, resulting in a significant reduction in response times and improved customersatisfaction for Microsoft Canada's SMB customers.• Track and analyze KPIs using Excel for Microsoft’s SMB & Commercial sales teams, deliveringinsights through a weekly e-mail, improving strategic decision-making and sales performance forMicrosoft.• Collaborate closely with Microsoft SMB sales and technical teams to identify and address potentialissues early in the sales cycle, successfully accelerating the sales process and leading to a highernumber of deals closed within shorter time frames.• Utilize strong coordination and communication skills to manage stakeholder interactions,ensuring clear and consistent information flow, which fosters productive working relationships andmaximizes the success of Partner-led customer engagements.• Adopt a proactive problem-solving approach, implementing innovative solutions to addresschallenges in the sales and support processes promptly and effectively, enhancing overall efficiencyand customer satisfaction

Toronto, Ontario, Canada

• Built, designed, and maintained a website for the company from scratch utilizing HTML• Utilized Salon Iris CRM to nurture and maintain relationships with clients, resulting in highclient retention rates (75%+)• Increased traffic by 30% to online booking portal through Facebook/Instagram and Googleadvertising, resulting in higher volume of new clients to the business• Utilized mathematical and statistical knowledge to build models in R to forecast potentialrevenue based on previous sales and expected growth• Optimized business processes, resulting in an average of 20% savings per financial quarter

Toronto, Ontario, Canada

• Developed and managed an international supply chain, ensuring smooth operations and timelydelivery, resulting in consistent product availability and enhanced customer satisfaction.• Brokered product purchases with suppliers in Spain, France and Korea.• Negotiated B2B sales with businesses throughout Toronto such as salons & beauty supply stores• Created successful B2C channels for the business utilizing Amazon FBA and building a website,driving traffic through Facebook and Google advertising, resulting in a 300% increase of traffic and2000+ units sold.• Applied mathematical and statistical expertise to construct models in R and Python forpredicting prospective revenue, taking into account past sales and anticipated growth.

Toronto, Ontario, Canada

• Organized and promoted events for over 500 people, demonstrating good timemanagement, inter-personal skills, and attention to detail• Collaborated with other team members to manage event logistics, including booking liveacts, catering, etc

Honors Bachelor Of Arts, Public Policy, Statistics, And Economics

Education record