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Senior Customer Success Manager at FactoryFix
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Account ExecutiveLevata Nov 2024 - PresentChicago, Illinois, United States -
Senior Customer Success ManagerFactoryfix Jul 2022 - Aug 2024Chicago, Illinois, United States- Cultivated strong, long-term relationships with clients to drive business development at Fortune 500 and 100 companies.- Led account management for 50+ clients and exceeded monthly revenue growth targets.- Consulted Directors and C-Suite Executives to develop strategic plans, helping them achieve their long-term goals and maximize value from our service offerings. - Analyzed customer data (usage metrics, support tickets, feedback) to identify trends, potential churn risks, and opportunities for growth and optimization.- Scheduled, prepared, and executed renewal calls for subscriptions with stakeholders, managing quarterly, 6-month, and annual deals.- Maintained a Net Revenue Retention of 106.7%, demonstrating exceptional customer retention and revenue growth. -
Customer Success ManagerFactoryfix Mar 2021 - Aug 2022Chicago, Illinois, United States- Managed strong client relationships with Human Resource Managers, understanding their business goals and challenges to maximize value from our service offerings. - Onboarded clients from Fortune 1,000 and 500 companies through initial setup, provided training, and ensured effective product and service utilization.- Identified underutilized product areas and consulted clients on best practices to increase adoption and drive value realization.- Work to understand customers' evolving needs and suggested upgrades, add-ons, or complementary products and services to help achieve their goals. - Managed a book of business of $70,000 in annual revenue- Maintained a Net Revenue Retention rate of 104.3%. -
National Account ManagerCoyote Logistics May 2018 - Mar 2021Greater Chicago Area• Prospect potential leads in order to build a consistent, reliable book of business• Track every load ensuring on time pick and on time delivery• Respond to delays in transit in order to find prompt solutions • Assist direct manager working remotely with morning emails and communicating daily assignments to team members• Develop successful relationships with carriers and dispatchers in order to facilitate open and responsive levels of communication• Deploy Microsoft Office to organize and prioritize the distinct levels of service needs for carriers on a daily and monthly basis -
Customer Service InternThe Custom Companies, Inc. Jul 2017 - Aug 2017Northlake, Illinois• Verified and filed thousands of proof of delivery (PODs) documents each day into the company’s computer program• Interacted with shippers and consignees to locate missing PODs• Contacted consignees to complete disposition requests
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Material HandlerHydraforce Inc. May 2016 - Aug 2017Lincolnshire, Illinois• Integrated hundreds of orders from engineers with the creation of tracking labels for multiple hydraulic valve components• Identified the specific parts needed in their specific quantities for each hydraulic valve component• Proofed and scanned the necessary barcodes to ensure the accuracy of inventory tracking -
Shipping AssistantHydraforce May 2015 - Dec 2015Lincolnshire, Illinois• Worked in a power plant assembly line making various types of boxes for the seven packers• Capped then packed various types and quantities of hydraulic valves• Confirmed every supply was accounted for and unloaded daily supply crate• A great experience because it was my first taste of how a successful company works -
LifeguardNorth Shore Country Club May 2014 - Jul 20151340 Glenview Road• Certified in CPR/AED• Practiced injury prevention, emergency action, planning, and team management• Interacted with as many members as possible, always with a positive attitude to increase my network
Daniel Pinelli Skills
Daniel Pinelli Education Details
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Loyola Academy
Frequently Asked Questions about Daniel Pinelli
What company does Daniel Pinelli work for?
Daniel Pinelli works for Levata
What is Daniel Pinelli's role at the current company?
Daniel Pinelli's current role is Account Executive at Levata.
What is Daniel Pinelli's email address?
Daniel Pinelli's email address is da****@****ote.com
What schools did Daniel Pinelli attend?
Daniel Pinelli attended University Of Iowa - Henry B. Tippie College Of Business, Loyola Academy.
What skills is Daniel Pinelli known for?
Daniel Pinelli has skills like Microsoft Excel, Microsoft Office, Management, Microsoft Word, Customer Service, Social Media, Teamwork, Time Management, Event Planning, Marketing, Sales.
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Daniel Pinelli
Senior Engineer At Liburdi Turbine Services, Sessional Instructor At Mcmaster UniversityDundas, On1liburdi.com
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