Daniel Pirvu Email & Phone Number

Bucharest, Romania

• Develop scripted solutions and automation.• Define, implement, execute and analyze test cases in simulated, emulated and/or customer like environment.• Deliver remedy or restoration to problems reported by business (e.g. through a Customer Service Requests, CSR).• Support and execute deployment activities in own lab or network environment (using a business-like environment).• Actively share knowledge as an integrated part of the daily work, in order to develop competence.• Support multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility• Configuration management; handle code/product versions and revision management systems.• Manage third party products as part of the design solution.• Analyze technical problems and isolate source causing the problem, working in own lab environment.• Documents, design, plan and write Product Information.• Identify improvements in products and processes.• Perform verification analysis.• Actively re-use knowledge as an integrated part of daily work.

Bucureşti, România

• Develops and maintains knowledge of BMC Remedy • Collaborate with the development team to design and present the proposition to the stakeholders/users • Work with the development team to test the software and business processes developed to ensure they satisfy the business requirements• Provide support for company applications • Real time analysis of faults and customer incidents, drive corrective actions in accordance with customer impact and SLA • Monitor system-operating capacity in terms of availablity, bandwidth, disk space, storage, and CPU utilization• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed• Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses• Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.

• Installation and configuration of the equipment and the support for the company's IT software• Maintain the environment at an operative state.• Provide the technical support for the internal and external customers.• Network surveillance• Work with the application for trouble ticket management• Working independently and within team to keep the competence and skills up to date• Create and provide work instructions for the entry level team in company