Daniel Plan Email & Phone Number

New Richmond, WI

St Louis Park, Minnesota, United States

Mendota Heights, MN

• Implement and ensure adherence with the Information Technology Infrastructure Library (ITIL).
• Conduct twice-weekly change control meetings and problem management meetings.
• Plan, execute and schedule rollout all stages of enterprise software, hardware and system implementations.
• Translated business needs into technical terms.
• Manage desktop hardware/software, OS and smart phone/tablet research, development and purchasing.
• Maintain relationships with all internal business units and external vendors.

Roseville, MN

• Participate in weekly steering team meetings with application developers, project managers and IT Leadership Team.
• IT Business Continuity subject matter expert.
• Oversee day-to-day workflow of Help Desk Level, Tier 2 Support and Desktop Support teams.
• Management of a staff of nine, which provided 24-hour support to 14 facilities in 7 different states.
• Worked closely with all business units within the organization to assure timely resolution of all issues ranging from production to Internet access.
• Maintained annual budget equal to or below forecast each year.

• Coordinate setup of financial institution check printing procedure for new customers.
• Converted new customer process for sales from paper to electronic format.
• Assist sales force with pricing alternatives for Credit Unions and Banks.
• Conducted performance evaluations for staff of 10.
• Assist Sales Force with client relationships.

• Traveled throughout the United States, Canada and Europe performing customized installations for companies changing from traditional printing methods to computer to plate technology.
• Assisted with trade show setup and staffing of the Printware booth at major printing industry events.
• Performed regularly scheduled maintenance and emergency service calls for laser printing equipment.
• Documented installation and trouble-shooting procedures for third party support partners.