Senior Coordinator, It Operations
Current
Aug 2023 - Present
AeroLeads people directory · profile
Daniel Plummer Email & Phone Number
Senior Coordinator, IT Operations
at
WSP in the U.S.
1 work email found
@nscglobal.com
1 phone found area 610
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Coordinator, IT Operations
Location
Hamburg, Pennsylvania, United States
Company size
Who is Daniel Plummer? Overview
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Quick answer
Daniel Plummer is listed as Senior Coordinator, IT Operations at WSP in the U.S., a with 5470 employees, based in Hamburg, Pennsylvania, United States. AeroLeads shows a work email signal at nscglobal.com, phone signal with area code 610, and a matched LinkedIn profile for Daniel Plummer.
Daniel Plummer previously worked as Field Engineer III at Nsc Global and US IT Service Desk Manager at Wsp Usa. Daniel Plummer holds Bachelor'S Degree, Electrical And Electronics Engineering from Pennsylvania State University - College Of Engineering.
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{first}.{last}@nscglobal.com
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Profile bio
About Daniel Plummer
Technical Leader who delivers quality service results at the crossroads of business and technology. Accomplished leader with a track record of driving results through effective analysis and problem solving expertise. Best known for executing operational initiatives that advance corporate objectives focused on operations. Engaging communicator, talented in motivating teams for high performance and in building effective relationships.Experienced customer facing, dedicated and reliable IT professional with a broad technical background, proven leadership, and communication skills.Proven to be adaptable new skills and technology, balance multiple tasks, set priorities, workin a team environment, and consistently meets or exceeds established goals.
Listed skills include It Service Management, It Management, Itil, Security, and 39 others.
Current workplace
Daniel Plummer's current company
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7 roles
Daniel Plummer work experience
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Jul 2018 - Jul 2023
Us It Service Desk Manager
• Managed a team providing excellent technical service to approximately 7500 WSP employees and contractors across 120 locations throughout the US.• Improved overall Mean Time To Repair (MTTR) by 60%.• Consistently delivered and exceeded agreed upon MTTR/SLA measurements while improving overall customer satisfaction levels through consistent and reliable support.• Drove use and implementation of Knowledge Base (KB) in Service Now by reviewing and maintaining content using the Use Fix… Show more • Managed a team providing excellent technical service to approximately 7500 WSP employees and contractors across 120 locations throughout the US.• Improved overall Mean Time To Repair (MTTR) by 60%.• Consistently delivered and exceeded agreed upon MTTR/SLA measurements while improving overall customer satisfaction levels through consistent and reliable support.• Drove use and implementation of Knowledge Base (KB) in Service Now by reviewing and maintaining content using the Use Fix Flag Add it (UFFA) process. Show less
Oct 2016 - Jul 2018
It Support Analyst
• Provided excellent support for WSP/PB business partners while exceeding established goals• Identified process improvement opportunities and supported implementation of key initiatives.
Oct 2016 - Aug 2017
Team Lead, (Abb) North America Mobility And Workplace Device Support
Provided leadership for NA team of 35 deskside personnel (25 in US and 10 in Canada).• Provided weekly and monthly ticket reporting statistics to ensure SLA attainment, timely ticket closure and driving customer satisfaction. All SLAs were attained from my team preventing severe financial penalties.• Interviewed candidates for open positions, onboarding access and account creations for new team members. Travelled to multiple customer locations for onboarding of new techs.• Ad-hoc… Show more Provided leadership for NA team of 35 deskside personnel (25 in US and 10 in Canada).• Provided weekly and monthly ticket reporting statistics to ensure SLA attainment, timely ticket closure and driving customer satisfaction. All SLAs were attained from my team preventing severe financial penalties.• Interviewed candidates for open positions, onboarding access and account creations for new team members. Travelled to multiple customer locations for onboarding of new techs.• Ad-hoc database reporting as required for project and people management.• Backup deskside focal manager. Show less
Apr 2012 - May 2016
Technical Team Lead - (Abb) North America Mobility And Workplace Device Support
• Successfully led teams providing exceptional client facing support at large trade show events.• Client facing technical representation on multiple customer sites for Office 365 pilot testing. Successfully served as technical focal for Office 365 project rollout.• Served as site technical focal for Active Directory and Lotus Notes migrations in North America.• Implemented a large package deployment mechanism to deliver large OS service packs in remote locations and minimize… Show more • Successfully led teams providing exceptional client facing support at large trade show events.• Client facing technical representation on multiple customer sites for Office 365 pilot testing. Successfully served as technical focal for Office 365 project rollout.• Served as site technical focal for Active Directory and Lotus Notes migrations in North America.• Implemented a large package deployment mechanism to deliver large OS service packs in remote locations and minimize bandwidth utilization. • Created custom images per customer request. (ex. Virtual and other mobility solutions.)• Worked directly with lead Architect(s) on developing deliverables and/or service enhancements to customer on multiple RFSs.• Successfully led projects to eliminate unsupported operating systems.• Worked directly with security team on client software audits, incident resolution, network scanning activity, malware and virus threat containment.• Served as technical Subject Matter Expert (SME) on multiple projects. - Lotus Notes, SAP, MS Office upgrades. - Local domain integration into global AD infrastructure - ERP System migration(s) - Data mining and MRP extraction/reporting• Created standard build checklist and quality checklists for PC deployment. Also created and modified package install increasing team proficiency and consistency.• Recognized by the Project Management Office as valuable resource to bring resolution to difficult problems.• Provided excellent support for customers local and remote on all aspects of PC deployment, software installation and data migration.• Provide and maintain team room documentation for solutions/procedures used by the team.• Security software checks. Show less
Sep 2003 - May 2016
Information Systems Engineer
Responsibilities• Backup Administrator for Alpha OpenVMS and VAX 4300/VMS environments• Responsible for PBX Administration (NORTEL Meridian 11) • Helpdesk call tracking database• Responsible for maintenance and updates on EDI order transmission system (SPINE)• Responsible for all ERP system communications (Telnet/FTP/NFS/mail) on client PCs• ERP daily and monthly reporting changes/execution for departments• Implemented PC tracking and software inventory software•… Show more Responsibilities• Backup Administrator for Alpha OpenVMS and VAX 4300/VMS environments• Responsible for PBX Administration (NORTEL Meridian 11) • Helpdesk call tracking database• Responsible for maintenance and updates on EDI order transmission system (SPINE)• Responsible for all ERP system communications (Telnet/FTP/NFS/mail) on client PCs• ERP daily and monthly reporting changes/execution for departments• Implemented PC tracking and software inventory software• Domain Administrator (Windows NT/2000) / SMS Administrator• Led migration of clients from legacy Digital and Banyan networks to Microsoft TCP/IP network• Upgraded site Lotus Notes server to Lotus Notes server and clients to 4.5 platform • Successfully Implemented QSI 9000/14001 databases on Lotus Notes• PC Imaging (Windows NT/2000/9x) and configuration (Standardization on Gateway Hardware)• Hardware and Software Break/fix• Migration of ERP system from VAX 4300/VMS environment to Alpha/VMS Platform• Manufacturing PC communications specialist• Network cabling and layout of building expansion(s)• Successfully implemented Thruput MRP tool used in conjunction with existing ERP• Data mining from ERP for MRP tool (MANMAN / Thruput)• Successfully implemented and maintained MS Project Server on SharePoint for Engineering Department• MANMAN to SAP migration• Site focal for ABB Complete Americas domain consolidation• Responsible for Site Backups and Disaster Recovery Show less
Sep 1996 - Sep 2003
2 education records
Daniel Plummer education
Bachelor'S Degree, Electrical And Electronics Engineering
Education record
It Courses
FAQ
Frequently asked questions about Daniel Plummer
Quick answers generated from the profile data available on this page.
What company does Daniel Plummer work for?
Daniel Plummer works for WSP in the U.S..
What is Daniel Plummer's role at WSP in the U.S.?
Daniel Plummer is listed as Senior Coordinator, IT Operations at WSP in the U.S..
What is Daniel Plummer's email address?
AeroLeads has found 1 work email signal at @nscglobal.com for Daniel Plummer at WSP in the U.S..
What is Daniel Plummer's phone number?
AeroLeads has found 1 phone signal(s) with area code 610 for Daniel Plummer at WSP in the U.S..
Where is Daniel Plummer based?
Daniel Plummer is based in Hamburg, Pennsylvania, United States while working with WSP in the U.S..
What companies has Daniel Plummer worked for?
Daniel Plummer has worked for Wsp In The U.S., Nsc Global, Wsp Usa, Wsp | Parsons Brinckerhoff In The Usa, and Ibm.
How can I contact Daniel Plummer?
You can use AeroLeads to view verified contact signals for Daniel Plummer at WSP in the U.S., including work email, phone, and LinkedIn data when available.
What schools did Daniel Plummer attend?
Daniel Plummer holds Bachelor'S Degree, Electrical And Electronics Engineering from Pennsylvania State University - College Of Engineering.
What skills is Daniel Plummer known for?
Daniel Plummer is listed with skills including It Service Management, It Management, Itil, Security, It Strategy, Active Directory, Microsoft Operating Systems, and Windows Server.
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