Daniel Pointer, Mba Email & Phone Number

• Maintained product expertise across the platform and served as the ultimate trusted advisor.
• Built and maintained effective internal and external relationships.
• Matched identified performance improvement opportunities and athenaNet functionality to mitigate risks to client’s business goals.
• Conducted prescriptive strategic planning and operational performance review sessions with clients to review practice performance and map business goals to identified value-drivers’ frameworks.
• Increased revenue of book of business by 24% within 6 months.
• Analyzed and interpreted key performance indicators (KPIs) to identify successes and areas of opportunity across the full suite of athenahealth services.

Atlanta, Georgia, United States

• Assisted in onboarding new campaigns and developing strategies to meet customer objectives, revenue, and profitability and worked closely with Sales, Operations, Accounting, and Social Media teams to implement and.
• Reviewed and completed all orders submitted by Sales and ensured compliance with regard to policies and procedures related to products purchased extensions of credit and confirmation of products sold.
• Connected with each customer after standard product activation for dashboard overview regarding PPC, SEO, Programmatic, Display, and other products, training, and established expectations for moving forward.
• Utilized performance data to make recommendations to customer campaigns and identified additional opportunities for upsells during monthly review calls.
• Actively monitored, analyzed, prepared reports, and communicated results of product performance to customers.
• Focused on activities that drive customer retention, including proactive outreach to clients and internal communications regarding campaign performance.

Remote

• Utilized consulting skills with clients to determine project goals and manage deliverables.
• Demonstrated IT and product knowledge by troubleshooting devices within the projects
• Sourced and interviewed candidates for openings within Customer Service, Social Media, and IT departments using LinkedIn Recruiter, Lever, and Workforce.
• Focused on engineering new workflows and implementing any client feedback to produce quality deliverables.
• Successfully demonstrated leadership by increasing retention of moderators by 25%.
• Oversaw a team of 30 IT and social media professionals to successfully launch projects ranging from $110,000 – $550,000.

Remote

• Managed customer engagement in a dynamic environment via social media such as Twitter, Instagram, YouTube, and Pinterest.
• Collaborated with internal PR, Creative, Brand Marketing, and Strategy teams to ensure consistent and collaborative engagement.
• Led research into potential collaborators and influencers in order to use them in our content strategy.
• Utilized social media metrics through Sprinklr, Sprout, and other CMS tools to recommend changes in strategy.
• Built out tactical plans to drive customer and brand awareness to client’s products and social media channels for testing and using them in integrated marketing projects.
• Successfully increased engagement rate on social channels by 80% due to reworking of action plans and content calendars.

Pelham, Alabama, United States

• Developed relationships with customers to drive sales.
• Specialized in customer service to determine needs of the clientele.
• Planned team-building exercises to increase employee performance and give supplemental training as needed.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.

Carrollton, Georgia, United States

• Developed workflows and assisted with day-to-day operations.
• Ensured timesheets were correct and up to date.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Spearheaded campaign to listen to employees to develop hands-on training methods for future hires.
• Defined clear targets and objectives and communicated to other team members.
• Communicated best practices among on-site and external personnel to align efforts and goals.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.92

Graduated Summa Cum Laude

Diploma Of Education, Surgical Technology/Technologist, 3.2