Daniel Pointer, Mba Email & Phone Number

Atlanta, Ga, Us

•Maintained product expertise across the platform and served as the ultimate trusted advisor.•Built and maintained effective internal and external relationships.•Matched identified performance improvement opportunities and athenaNet functionality to mitigate risks to client’s business goals.•Conducted prescriptive strategic planning and operational performance review sessions with clients to review practice performance and map business goals to identified value-drivers’ frameworks.•Increased revenue of book of business by 24% within 6 months.•Analyzed and interpreted key performance indicators (KPIs) to identify successes and areas of opportunity across the full suite of athenahealth services.•Successfully managed accounts with monthly budgets of over $10 million.•Coached customers to ensure that they were leveraging all available athenahealth resources, including customer support, training, and client communities.

Atlanta, Georgia, United States

• Assisted in onboarding new campaigns and developing strategies to meet customer objectives, revenue, and profitability and worked closely with Sales, Operations, Accounting, and Social Media teams to implement and report the progress of strategies and tactics.• Reviewed and completed all orders submitted by Sales and ensured compliance with regard to policies and procedures related to products purchased extensions of credit and confirmation of products sold.• Connected with each customer after standard product activation for dashboard overview regarding PPC, SEO, Programmatic, Display, and other products, training, and established expectations for moving forward.• Utilized performance data to make recommendations to customer campaigns and identified additional opportunities for upsells during monthly review calls.• Actively monitored, analyzed, prepared reports, and communicated results of product performance to customers.• Focused on activities that drive customer retention, including proactive outreach to clients and internal communications regarding campaign performance.• Served as the main point of contact to clients for any questions or issues they may have related to products and provided on-going educational information.

Remote

• Utilized consulting skills with clients to determine project goals and manage deliverables.• Demonstrated IT and product knowledge by troubleshooting devices within the projects • Sourced and interviewed candidates for openings within Customer Service, Social Media, and IT departments using LinkedIn Recruiter, Lever, and Workforce.• Focused on engineering new workflows and implementing any client feedback to produce quality deliverables.• Successfully demonstrated leadership by increasing retention of moderators by 25%.• Oversaw a team of 30 IT and social media professionals to successfully launch projects ranging from $110,000 – $550,000.• Addressed and resolved project risks, operational issues roadblocks, to successfully meet project milestones.• Significantly increased response rates of customers by 120% upon implementing new workflows in projects.• Successfully launched projects in the IT and social media sectors successfully while maintaining client satisfaction. • Reduced turnover rates from 40% in 12 months to less than 10%. • Fulfilled support contract needs by planning and delivering support services to actualize client expectations and goals.• Used analytical and quantitative data interpretation skills to gain quality insight into how projects were performing, making any changes as needed to heighten performance to reach OKRs. • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.• Tracked and escalated technical issues to QA and IT teams to allow for issues to be resolved in a speedy manner.• Drove team success through shared vision, business requirements, and recognition of quality performance.• Developed executive presentations and reports to facilitate project evaluation and process improvement.

Remote

• Managed customer engagement in a dynamic environment via social media such as Twitter, Instagram, YouTube, and Pinterest.• Collaborated with internal PR, Creative, Brand Marketing, and Strategy teams to ensure consistent and collaborative engagement.• Led research into potential collaborators and influencers in order to use them in our content strategy.• Utilized social media metrics through Sprinklr, Sprout, and other CMS tools to recommend changes in strategy.• Built out tactical plans to drive customer and brand awareness to client’s products and social media channels for testing and using them in integrated marketing projects. • Successfully increased engagement rate on social channels by 80% due to reworking of action plans and content calendars.• Determined target audience and formulated a strategic direction for the team and social media channels to focus on.• Oversaw global content planning and focused on achieving OKRs of client’s social media channels and team.• Recommended new tools to use in order to better grow user engagement to increase business value.• Made use of the understanding of social media best practices in order to give clients the best possible experience in working with the team and company.• Created actionable plans to both grow and maintain followers through social media channels.• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and was able to collaborate with teams internally.• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.• Introduced effective emergency resolutions and managed special projects.

Pelham, Alabama, United States

• Developed relationships with customers to drive sales.• Specialized in customer service to determine needs of the clientele.• Planned team-building exercises to increase employee performance and give supplemental training as needed.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.

Carrollton, Georgia, United States

• Developed workflows and assisted with day-to-day operations.• Ensured timesheets were correct and up to date.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Spearheaded campaign to listen to employees to develop hands-on training methods for future hires.• Defined clear targets and objectives and communicated to other team members.• Communicated best practices among on-site and external personnel to align efforts and goals.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.92

Graduated Summa Cum Laude

Diploma Of Education, Surgical Technology/Technologist, 3.2