• Assessing business needs and develop plans for delivery of information that best meet the needs of the company• Designing of intermediate and final structures in relational database, multidimensional database and BI tools• Writing SQL code and SSIS packages to extract, transform, and load data• Designing and loading star schema reporting tables• Designing and developing reports/dashboards using SSRS and Bime• Supporting data extractions by end-users from relation and multidimensional structures

• Develop test plans to maximize testing in the least time possible• Provided risk analysis and test schedule• Write detailed bug reports and work with development to investigate and resolve when appropriate.• Understanding of business requirements and functional specification• Attend, Understand and Provide inputs in Planning Meetings for Release• Performed Internationalization testing for different regional Languages and Locale• Backend Database Testing for checking the application gives Expected Results using Microsoft SQL Server Management scripts • Defect Tracking & Reporting using TFS Web Service, Kayako Fusion and Serena ticketing systems• Creation of automation scripts using 'Selenium IDE'.• Create a deployment strategy and work with multiple departments to deploy code to the testing and production environments.

• Work with multiple departments as necessary to diagnose and resolve problems received from Exhibitors, Affiliates and staff. • Created a variety of T-SQL Data Reports for our Partners, Affiliates and Business Relations team. • Responsible for welcoming new exhibitors and theaters to our website. Creating database records and working with the network team and theater management to establish connectivity. Providing training and how-to documents, validating quality assurance standards and meeting each location’s respective deadline. • Managed multiple scheduled tasks to receive new data from multiple sources simultaneously • Monitored multiple weekly reports and assessed accordingly Teams I had to work with on a daily basis• Network Team• Content Team• Business Relations Team• Database Team• Development Team• Ad Team• Design Team

• Provided bilingual customer service and simple technical support via phone and E-mail• Tasked to pro-actively scan the website and mobile applications and report issues that included theaters being temporarily down, cosmetic and functional defects.• Create a script library to efficiently answer E-mails • Process refunds on a case-by-case basis• Ensured the compliance of company policies and procedure• Assisted with operational problems through proving questions and troubleshooting of products to ensure a strong customer experience.• Tasked with taking escalated calls with the goal in providing all the customer needs without further escalation.• Trained existing and new employees

• Provided bilingual customer service and simple technical support via phone and E-mail• Tasked to pro-actively scan the website and mobile applications and report issues that included theaters being temporarily down, cosmetic and functional defects.• Create a script library to efficiently answer E-mails