• Oversee all store operations – every aspect from opening to closing the store• Develop and Implement plans to maximize sales and meet weekly targets• Cashing up/Banking duties• Complete store administration daily• Ensure Health & Safety procedures are adhered to including weekly fire checks• Complete weekly staff rotas – ensuring staff levels coincide with peak trading hours and deliveries.• Carry out and oversee staff training, recruitment and disciplinary procedures • Visual Merchandising – stock layouts, displays and promotions• Stock and Inventory control including preventing stock loss• Customer Service

• Management of 6 tills with a weekly turnover of approximately £85,000• Complete daily and weekly cashing up and banking duties including safe checks.• Monitor store performance in relation to weekly sales targets• I was responsible for ensuring:- Cashiers were fully trained- Monitoring performance of all till staff- Cashiers adhere to company security regulations- Processing customer complaints - Dealing with help desk queries efficiently - Till administration is completed and actioned- Till standards are maintained- Eliminating infringements of retail law- Security awareness was maintained- All Health and safety logs such as, daily fire checks and chilled food were completed regularly and accurately- Policies and procedures are adhered to- Log calls with Retail Support Desk.

Temporary position during education.Manage a range of counter services and deal with customer transactions and requests promptly and effectively• Process and record new transactions. • Identify opportunities for new business and encourage customers to book follow-on appointments with Customer Account Managers and Senior Financial Consultant as appropriate
• Proactively inform customers about new and existing products and services and identify sales opportunities
• Encourage customers to review their financial situation regularly and refer them to the appropriate Customer Account Managers and Senior Financial Consultant for help and guidance• Handle all cash transactions accurately adhering to policy and processes
• Balance all cash tills or floats
• Accurately administer cash as directed by the BM so that cash delivery is securely managed and tills are adequately stocked through the day.