Daniel Pons Email & Phone Number

Vianen, Utrecht, Países Bajos

I work fully in English with tight deadlines to ensure that orders are ready for itsshipment ensuring thattrucks are loaded and leave on time, in a cooled+5 degrees environment.Tasks:Responsible of the logistic process and its quality with 25 people in charge Checkingcollected productsfor numbers and quality.Sorting, placing on route and scanning the products.Compiling and preparing the orders on route by customer.Moving the ordersto the correct route identifying possible deviations and taking thecorrect follow-up actions.We use forklifts and reachtrucksin the warehouse to complete some of these tasks

Isaac Newton 7, Ptm Tres Cantos (Madrid)

Responsible for monitoring and controlling external Call Centers and communicating with them, ensuring the achievement of objectives, that established standards are followed, minimizing incidents and seeking continuous improvement in all existing processes and procedures in this regard, taking into account Sales, Loyalty, Collections and Customer Service teams of the Health area (Vivaz Seguros) and reporting directly to the Operations Manager. Features: - Coordination, reporting, collaboration and negotiation between companies. - Planning, strategy, billing, development of reports and analysis, and adaptation of external campaigns. - Training, monitoring, auditing and evolution of teams of external agents. - High collaboration with coordinators, campaign supervisors, structures, Technical, Processes, Risk Underwriting, Assistance Network and Customer Experience of both Vivaz and the call centers, teamwork and implementation of highly commercial projects. Achievements: • Since June 2018, Operations Advisor/Interlocutor in the Health Business line (Vivaz Seguros) • Be a member of the company with high participation in new strategies, projects and brainstorming • I have been part of various groups specialized in highly demanding challenges such as Boomerang or Seal, to achieve specific company objectives.

Isaac Newton 7, Ptm Tres Cantos (Madrid)

- Retention of the client portfolio of the Health business line, Vivaz Seguros - Design of a Training Manual to implement a new external Customer Service call center

Isaac Newton 7, Ptm Tres Cantos (Madrid)

Sale and marketing to clients of products from Línea Directa's Health business line, Vivaz Seguros

Ronda De Europa 7 Tres Cantos (Madrid)

- Retain the client portfolio with different sales, argumentation and negotiation methods. - Cross-sell products from other business lines - Tutoring and collaboration with training for new hires

Ronda De Europa 7 Tres Cantos (Madrid)

Customer Retention Operations with hybrid argumentation techniques, sale of new products and cross-selling

Ronda De Europa 7 Tres Cantos (Madrid)

- Highly complex Collection and Retention Operations with the highest negotiation capacity in the Business area - Cross-selling operations with the Home business line

Ronda De Europa 7 Tres Cantos (Madrid)

- Retain the client portfolio with different sales, argumentation and negotiation methods. - Cross-sell products from other business lines - Tutoring and collaboration with training for new hires

Madrid Y Alrededores, España

Features: • Massive recruitment for gyms of potentially complex members to increase income and revive the economy of the business of the businessman who has hired us • Use of cold/direct sales methods with the objective of achieving partners who pay at the same time. moment two years of gym subscription with your card • By assuming several of my own teams, I took care of the training of new sales people as well as the control of production, accounting and treasury of 12 of the offices, reporting directly to the Commercial Director. Achievements: • Promotion to Manager of the commercial team of one of the gyms • Later new promotion to Team Supervisor reporting directly to the Commercial Management

Tres Cantos, Madrid, España

Features: • Manage banking operations, queries, movements, asset and liability operations, technical support for statements, remittances, formulation of official claims and legal actions through anti-fraud procedures, controlling the blocking and reactivation of online accounts and their payment methods. Achievements: • Collaborations with the Training and Listening Department for new incorporations • Direct collaboration with Antifraud to clean computers of clients who are victims of phishing via remote control

Tres Cantos, Madrid, España

Features: • Market passive products to enhance the portfolio of the Openbank Online Bank belonging to the Santander group. Achievements: • Collaborations with the Training Department • Specific replacements as second team manager to resolve technical queries.