Job Experience.With over five years of dedicated service in the BPO industry, I have accrued extensive expertise spanning sales accounts and technical support.Through participation in specialized training programs, I have honed my skills in performance analysis, KPI achievement, and the formulation of SMART action plans. Throughout this period, my roles have evolved from:• Support specialist to area supervisor• Overseeing operations in diverse sectors including sales retention• Cross-selling, and customer service• Managed teams ranging from 10 to 200 individuals, demonstrating adept leadership and organizational capabilities.My journey in the BPO sector culminated in assuming the role of an account manager for multinational clients, overseeing more than 20 simultaneous lines of business. In this capacity, I navigated complex operational landscapes, ensuring seamless service delivery and fostering lasting client relationships. My tenure as a mánager has afforded me invaluable insights into strategic account management and the nuances of multinational operations.Overall, my extensive experience across various roles within the BPO domain underscores my proficiency in team leadership, client management, and operational optimization. I remain committed to driving excellence and innovation in every aspect of my professional endeavors.