I am actively engaged within the residential and mixed-use property management sectors and responsible for the delivery of a first class residential leasehold management service to our clients and customers throughout the UK and acknowledged property professional in both Landlord and Tenant and Shareholder/Company matters.My responsibility includes shared business unit support services across all business units within the Mainstay Group. This includes Property Administration; Insurance; Company Secretarial departments; developing and delivering customer centric enhancements; overseeing the Graduate and ILM / IRPM training programmes; dispute resolution, tribunals and RTM activity nationwide. Under Dan's leadership, Mainstay successfully achieved ARMA-Q accreditation and I have been appointed onto the ARMA Technical Committee Actively involved with:Staff ManagementService DeliveryComplianceCommunicationsManagement ReportingRelationship ManagementTraining and External AccreditationReview and Amending Policies and Procedures

Manage and support the Scout County to ensure it runs effectively and that Scouting within the County of Shropshire and develops in accordance with the rules and policies of The Scout Association so that that the County provides good quality Scouting for young people and proactively supports and manages adults in the County. - Ensure that the County thrives and has the best systems in place to support the Scout Districts, to support all adult volunteers in the County and to develop Scouting in the County. - Provide line management and support to the adults in the County that directly report to you including setting objectives for their work and holding regular reviews and one-to-one meetings. - Produce a vision for the County and implement a development plan to meet that vision. - Ensure that Scouting in the County is attractive to young people and adults from all backgrounds in the County.  Ensure that the County has an adequate team of supported and appropriate adults working effectively together and with others to meet the Scouting needs of the area.  Ensure that problems within the County are resolved so that excellent Scouting is provided to young people in the County. - Work with the Regional Commissioner and other County Commissioners in the Region to share ideas and implement initiatives to support Scouting in the County.My five year term has been extended 3 years in 2014.

Responsible for delivery of a first class residential leasehold management service to our clients and customers throughout the UK. Lead and manage the property administration; inspectorate; company secretarial; insurance; First-tier Tribunal responses UK nationwide.Deliver world class administration and management support to all six Business units.Act as 'Go to' centre of excellence across all business units within the Mainstay Group.Mainstay Graduate Leadership Programme Manager. Responsible for development of graduate trainees.MRML ARMA-Q compliance officer.Lead trainer in the Institute of Residential Property Management benchmark qualifications.Actively involved with:Staff ManagementService DeliveryComplianceCommunicationsManagement ReportingRelationship ManagementTraining and External AccreditationReview and Amending Policies and Procedures

Responsible for the leadership and management of a team of home based residential leasehold property managers and the delivery of a first class residential leasehold management service to clients and customers.

Responsible for defining and delivering value creating strategies for customer recruitment, loyalty, retention across the whole marketing mix. Defined and developed and Lead Negotiator to key external marketing alliances. Led Campaign management and developed and delivered a communications calendar for products and proposition services in branch, call centre and web platforms. Developed building the Brand initiatives including TV, radio and press/.