Daniel Potts Email & Phone Number

Dayton, Oh, Us

Lebanon, Ohio, Us

Madison, Wisconsin, Us

Led a team of 75 members to elevate hotel ranking within the HGI Brand from 750 to 44 in SALT. Orchestrated rehiring of post-Covid staff and managed all aspects of the hotel's P&L and budgets. Achieved outstanding QA audit scores and received exceptional brand satisfaction reviews. Successfully managed hotel operations with minimal staffing during challenges posed by the Covid-19 pandemic.

Plano, Tx, Us

Provided comprehensive training to staff and fellow general managers, ensuring uniformity and excellence in hotel operations. Achieved rapid career progression, transitioning from Hampton to Courtyard within one year. Surpassed brand averages through strategic planning, improving cleanliness and guest satisfaction ratings. Maintained consistent positive cash flow and managed overall profit and loss of the hotel.

Acquired property during renovation activities, advancing the hotel to rank among the top 2% of all Holiday Inn Express locations nationwide. Supervised nightly manager receptions and maintained employee turnover below 10%. Managed large-scale renovation project and attained satisfaction score above 90% through strategic enhancements. Received multiple awards, including Torchbearer, Quality Service Excellence, and Renovation of the Year.

Recruited and trained talented individuals for guest service team, driving subsequent promotions within the company. Transformed "At Risk" properties into highly reputable establishments through strategic enhancements and customer-centric approach. Managed departmental objectives, work schedules, budgets, and policies to streamline operations. Enhanced customer service ratings and operational efficiency, leveraging TripAdvisor and Heartbeat customer service scores.

Us

-Responsible for the overall operation of a front desk and customer satisfaction.-Hiring and Management of front desk staff.-Management of emergencies and other major issues involving guests, employees, or the facility, public relations with the media, local governments, and other businesses.

Global, Us

Job duties include answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.