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Daniel Potts personal email
As an Executive Assistant with a customer service-focused background, I bring over 15 years of hospitality management experience. I am passionate about delivering exceptional results and exceeding expectations, and I have a proven track record of doing just that.Throughout my career, I have honed my interpersonal communication, time management, problem-solving, and workflow management skills, which have enabled me to excel in building highly efficient teams and supporting cross-functional initiatives. My expertise in software programs such as Microsoft Office Suite and Google Suite has also allowed me to streamline administrative processes and enhance productivity.As an Executive Assistant, I am committed to providing top-notch support to senior-level executives and ensuring that their day-to-day operations run smoothly. I am adept at managing complex calendars, arranging travel itineraries, preparing reports and presentations, and handling confidential information with discretion and professionalism.My ability to deliver results with a positive attitude and a focus on building strong relationships with stakeholders at all levels of the organization sets me apart. I am always seeking to improve and learn, and I take pride in continuously enhancing my skills and knowledge to stay ahead of the curve.In my new role as an Executive Assistant, I am excited to leverage my experience and skills to support and enable the success of senior executives and the organization as a whole.
Raymond Management Company
View- Website:
- raymondteam.com
- Employees:
- 242
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General ManagerRaymond Management CompanyDayton, Oh, Us -
Executive AssistantContractor Commerce May 2023 - PresentLebanon, Ohio, Us -
General ManagerRaymond Management Company Nov 2019 - May 2023Madison, Wisconsin, UsLed a team of 75 members to elevate hotel ranking within the HGI Brand from 750 to 44 in SALT. Orchestrated rehiring of post-Covid staff and managed all aspects of the hotel's P&L and budgets. Achieved outstanding QA audit scores and received exceptional brand satisfaction reviews. Successfully managed hotel operations with minimal staffing during challenges posed by the Covid-19 pandemic. -
General ManagerAimbridge Hospitality Apr 2017 - Nov 2019Plano, Tx, UsProvided comprehensive training to staff and fellow general managers, ensuring uniformity and excellence in hotel operations. Achieved rapid career progression, transitioning from Hampton to Courtyard within one year. Surpassed brand averages through strategic planning, improving cleanliness and guest satisfaction ratings. Maintained consistent positive cash flow and managed overall profit and loss of the hotel. -
General ManagerScarlet And Gray Hospitality Llc Aug 2014 - Apr 2017Acquired property during renovation activities, advancing the hotel to rank among the top 2% of all Holiday Inn Express locations nationwide. Supervised nightly manager receptions and maintained employee turnover below 10%. Managed large-scale renovation project and attained satisfaction score above 90% through strategic enhancements. Received multiple awards, including Torchbearer, Quality Service Excellence, and Renovation of the Year. -
General ManagerMidwest Lodging Jun 2012 - Aug 2014Recruited and trained talented individuals for guest service team, driving subsequent promotions within the company. Transformed "At Risk" properties into highly reputable establishments through strategic enhancements and customer-centric approach. Managed departmental objectives, work schedules, budgets, and policies to streamline operations. Enhanced customer service ratings and operational efficiency, leveraging TripAdvisor and Heartbeat customer service scores.
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Front Desk ManagerH&W Management Jun 2011 - Dec 2012Us-Responsible for the overall operation of a front desk and customer satisfaction.-Hiring and Management of front desk staff.-Management of emergencies and other major issues involving guests, employees, or the facility, public relations with the media, local governments, and other businesses. -
Front Desk RepresentativeHoliday Inn Express Jan 2009 - Feb 2011Global, UsJob duties include answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction.
Daniel Potts Skills
Frequently Asked Questions about Daniel Potts
What company does Daniel Potts work for?
Daniel Potts works for Raymond Management Company
What is Daniel Potts's role at the current company?
Daniel Potts's current role is General Manager.
What is Daniel Potts's email address?
Daniel Potts's email address is po****@****eam.com
What skills is Daniel Potts known for?
Daniel Potts has skills like Hotels, Hospitality Management, Onq, Hospitality Industry, Hospitality, Hotel Management, Revenue Analysis, Customer Satisfaction, Front Office, Property Management Systems, Rooms Division, Public Relations.
Who are Daniel Potts's colleagues?
Daniel Potts's colleagues are Luke Cannon, Joe Pilon, Sean Murphy, Yessica Hernandez, Scott Steinfest, Josh Garrett, Whitney Rivers.
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