Daniel Power Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Client Support and Communication:- Proactively contact new clients and prospects to present offers and pitch budgets dependant on clients needs.- Reach Daily KPIs and Quarterly revenue targets- Educate and position several Indeed products to maximize success for SMBs and help them through the onboarding journey- Promote Indeed’s products & services and demonstrate the ROI- Educate clients on our products and ensure their accounts are optimized and clients are actively engaged and feature adoption is high- Conduct live product demonstrations over the phone.- Assist with client re-engagement and re-activation

County Dublin, Ireland

Dublin, Leinster, Ireland

Proactively engage prospective clients via phone as a product expertAnalyze potential client needs and make an appropriate product and budget recommendationsConduct live product demonstrations over the phoneAssist with account setup for both new and existing clientsIdentify and analyze opportunity within current and prospective client baseHelp clients measure their success and ROI from IndeedReach quarterly targets and exceed productivity KPIS.

Key Accountabilities• Serve as an inter-team point of contact for new escalations from internal teams and customersWork with EMEA Account Executives to on board new customers to the Bing Platform and optimize already existing customers.• Collaborate with support engineers, back-office teams, sales teams and internal partners to gather escalation information and customer/business impact as needed • Triage and assign support tickets• Communicate high priority escalations with business and development teams for timely resolution and accurate response.• Coordinate with team members to manage daily team workload and schedules. • Create and update process and documentation• Quickly and professionally resolve customer issues, communicating with customer facing colleagues throughout the resolution process• Effectively follow process and guidelines• Help foster innovation in tools and processes to make the team more effective and efficient

Key Accountabilities• Determine ticket type and priority, triage and assign technical issues to the team• Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact • Provide coordination and workload management, scheduling and cross-team collaboration with our team members, customers and partners• Maintain operational work stream & complete certain ticket request types from end to end, providing accurate & timely responses to customers and partners• Communicate high priority escalations with business and development teams for accurate triage and response• Coordinate with team members to manage daily team workload and schedules• Co-ordinate handover processes/calls with US/APAC-based teams• Create process or triaging documentation in the support knowledge base• Create and run workload management and partner reports• Help foster innovation in tools and processes to make the team more effective and efficient• Work occasional evening or weekend shifts

Freeman House, East Point Business Park, Clontarf, D3

Working as a part of the Great Britain and Ireland team, I am involved in improving the overall quality of Google Maps and providing a better experience for users achieving very strict targets for Productivity and also Quality.My current roles include:- Working in a fast paced environment as part of large project team, demonstrating an excellent team work ethic as well as working alone and on my own initiative.- Make decisions and review the accuracy of data that are available to Google Maps users using a multitude of reliable sources.- Heavily relied on by my own Pod and Team Leads as the first person asked to get involved in projects and test new versions of software and programmes.- Mentor Point of Contact , One of only ten mentors on a team of over 70 people. I train and support new hires into settling into the job and making them feel comfortable within their team as well as being a point of contact and support for my existing team members and peers.- I have led team huddles for my POD going through all the main topics of the week and discussing new policy methods and any queries the team might have.

Hanover Quay Dublin 4. Co Dublin

Respecting Facebook’s strict confidentiality policyDuties:Working with a multicultural team in order to create a more positive user experienceRespond to contacts from users within agreed turnaround times and quality standardsEnforce Terms of Use by carefully monitoring reports of abuse on the siteIdentify inefficiencies in workflows and suggest solutionsRegularly meet and exceed targets: Productivity: approx 3,500 reports per dayQuality: 95% audited by the Quality teamPlayed an active role in strategic development with regards to various policy changes to enhance the Users experience while making the team’s job more efficient.

Senior Sales Edge

3Rd Class Honours Degree Ba, Finance And Economics Major, History Minor

Leaving Certificate

Activities and Societies: GAA, acting classes and music.